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Background Health-related social needs (HRSNs) are the unmet social and economic needs (e.g., housing instability) that affect individuals' health and well-being. HRSNs are associated with more emergency department (ED) visits, longer stays, and worse health outcomes. More than a third of ED patients have at least one HRSN, yet patients are rarely screened for HRSNs in the ED. A clinical decision support (CDS) system with predictive modeling offers a promising approach to identifying patients systematically and efficiently with HRSNs in the ED. Objective This study aimed to identify ED clinician and staff preferences for designing and implementing an HRSN-related CDS system. Methods A multistep, user-centered design study involving qualitative semistructured interviews, observations of ED workflows, and a multidisciplinary design workshop. Results We conducted 16 semistructured interviews with ED clinicians and staff. Following the interviews, three research team members observed ED workflows, focusing on patient entry and clinician and staff usage of the electronic health record (EHR) system. Finally, we conducted a 3-hour multidisciplinary design workshop. An HRSN-related CDS system should be visually appealing, color-coordinated, and easily accessible in the EHR. An HRSN-related CDS system should target a select group of ED patients (to be discharged from the ED) and highlight a select set of critical HRSN issues early in the workflow to adjust clinical care adequately. An HRSN-related CDS system should provide a list of actions and the ability to notify the clinical team if the patient's HRSNs were addressed. Conclusion The user-centered design identified a set of specific preferences for an HRSN-related CDS system to be implemented in the ED. Future work will focus on implementing and refining the CDS system and assessing the rates of changes in clinical care (e.g., rates of referrals) to address patient HRSNs in the ED.
Background Health-related social needs (HRSNs) are the unmet social and economic needs (e.g., housing instability) that affect individuals' health and well-being. HRSNs are associated with more emergency department (ED) visits, longer stays, and worse health outcomes. More than a third of ED patients have at least one HRSN, yet patients are rarely screened for HRSNs in the ED. A clinical decision support (CDS) system with predictive modeling offers a promising approach to identifying patients systematically and efficiently with HRSNs in the ED. Objective This study aimed to identify ED clinician and staff preferences for designing and implementing an HRSN-related CDS system. Methods A multistep, user-centered design study involving qualitative semistructured interviews, observations of ED workflows, and a multidisciplinary design workshop. Results We conducted 16 semistructured interviews with ED clinicians and staff. Following the interviews, three research team members observed ED workflows, focusing on patient entry and clinician and staff usage of the electronic health record (EHR) system. Finally, we conducted a 3-hour multidisciplinary design workshop. An HRSN-related CDS system should be visually appealing, color-coordinated, and easily accessible in the EHR. An HRSN-related CDS system should target a select group of ED patients (to be discharged from the ED) and highlight a select set of critical HRSN issues early in the workflow to adjust clinical care adequately. An HRSN-related CDS system should provide a list of actions and the ability to notify the clinical team if the patient's HRSNs were addressed. Conclusion The user-centered design identified a set of specific preferences for an HRSN-related CDS system to be implemented in the ED. Future work will focus on implementing and refining the CDS system and assessing the rates of changes in clinical care (e.g., rates of referrals) to address patient HRSNs in the ED.
Background Health-related social needs (HRSNs), such as housing instability, food insecurity, and financial strain, are increasingly prevalent among patients. Healthcare organizations must first correctly identify patients with HRSNs to refer them to appropriate services or offer resources to address their HRSNs. Yet, current identification methods are suboptimal, inconsistently applied, and cost prohibitive. Machine learning (ML) predictive modeling applied to existing data sources may be a solution to systematically and effectively identify patients with HRSNs. The performance of ML predictive models using data from electronic health records (EHRs) and other sources has not been compared to other methods of identifying patients needing HRSN services. Methods A screening questionnaire that included housing instability, food insecurity, transportation barriers, legal issues, and financial strain was administered to adult ED patients at a large safety-net hospital in the mid-Western United States (n = 1,101). We identified those patients likely in need of HRSN-related services within the next 30 days using positive indications from referrals, encounters, scheduling data, orders, or clinical notes. We built an XGBoost classification algorithm using responses from the screening questionnaire to predict HRSN needs (screening questionnaire model). Additionally, we extracted features from the past 12 months of existing EHR, administrative, and health information exchange data for the survey respondents. We built ML predictive models with these EHR data using XGBoost (ML EHR model). Out of concerns of potential bias, we built both the screening question model and the ML EHR model with and without demographic features. Models were assessed on the validation set using sensitivity, specificity, and Area Under the Curve (AUC) values. Models were compared using the Delong test. Results Almost half (41%) of the patients had a positive indicator for a likely HRSN service need within the next 30 days, as identified through referrals, encounters, scheduling data, orders, or clinical notes. The screening question model had suboptimal performance, with an AUC = 0.580 (95%CI = 0.546, 0.611). Including gender and age resulted in higher performance in the screening question model (AUC = 0.640; 95%CI = 0.609, 0.672). The ML EHR models had higher performance. Without including age and gender, the ML EHR model had an AUC = 0.765 (95%CI = 0.737, 0.792). Adding age and gender did not improve the model (AUC = 0.722; 95%CI = 0.744, 0.800). The screening questionnaire models indicated bias with the highest performance for White non-Hispanic patients. The performance of the ML EHR-based model also differed by race and ethnicity. Conclusion ML predictive models leveraging several robust EHR data sources outperformed models using screening questions only. Nevertheless, all models indicated biases. Additional work is needed to design predictive models for effectively identifying all patients with HRSNs.
c "Percentage of patients at a dialysis facility who are 18 yr or older screened for all five HRSNs (food insecurity, housing instability, transportation needs, utility difficulties, and interpersonal safety)" c Facilities may choose which screening tool to use c Data reported using the ESRD Quality Reporting System c Measure comprises 1.43% of a facility's TPS. Reporting on the measure is not mandatory c Patients may opt-out of screening c Publicly reported on the Care Compare website Screen positive rate for social drivers of health reporting measure c "Percentage of patients at a dialysis facility who are 18 yr or older screened for all five HRSNs, and who screen positive for one or more of the following five HRSNs: food insecurity, housing instability, transportation problems, utility difficulties, or interpersonal safety" c Measure comprises 1.43% of a facility's TPS. Reporting on the measure is not mandatory c The proportion of patients who screen positive for each HRSN will be reported c Patients may opt-out of screening c Publicly reported on the Care Compare website CMS Physician Fee Schedule new reimbursements 4 CHI service reimbursement c HCPCS Codes G0019 (1.00 wRVU, approximately $80), G0022 (0.70 wRVU, approximately $50) c Services should be 60 min c CHI services include person-centered assessment, care coordination, health education, building self-advocacy skills, and health system navigation c Can be furnished monthly-only one provider can bill CHI services per calendar month c Requires written or verbal consent documented in the medical record c Part B cost sharing rules apply c Can be delivered via telehealth c Community health workers, care navigators, and other auxiliary personnel may be employed by CBOs PIN service reimbursement c HCPCS Codes G0023 (1.00 wRVU, approximately $80), G0024 (0.70 wRVU, approximately $50), G0140 and G0146 for peer support for patients with behavioral health conditions c Focused on patients with severe, high-risk illnesses but not necessarily SDOH needs c Navigation services are provided by auxiliary personnel such as community health workers and care navigators c Requires supervision by the billing practitioner c Auxiliary personnel must meet state requirements for certification or training requirements in the competencies outlined by CMS
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