Health service accreditation reinforces a mindset of high-performance human resource management: lessons from an Australian study

Greenfield, David; Kellner, Ashlea; Townsend, Keith; Wilkinson, Adrian; Lawrence, Steve

doi:10.1093/intqhc/mzu039

Cited by 20 publications

(32 citation statements)

References 24 publications

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“…As noted previously, provision of L&D to develop FLM skills in HRM is not a mandatory requirement of the ACHS survey. Hence, hospitals undertaking such programs would likely be motivated by best practice or performance improvement rather than compliance (Greenfield et al, 2014). Reflecting the pessimistic view of prior research, the research team expected low incidence of HRM L&D for FLMs, even among high performing cases.…”

Section: Developing Ward Managers' Hrm Abilitymentioning

confidence: 99%

Learning to manage: development experiences of hospital frontline managers

Kellner

Townsend

Wilkinson

et al. 2016

Human Res Mgmt Journal

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In high performing human resource management (HRM) systems, much responsibility for managing employees and associated processes is typically devolved to frontline managers (FLMs). Research indicates that undeveloped FLM HRM ability can impact performance, particularly in health‐care organisations. We present the incidence and characteristics of HRM‐oriented learning and development programs for FLMs in hospitals with high performing systems of HRM, and experiences of FLMs directly participating in them. We combine data from 50 Australian hospital accreditation reports with interviews from eight ‘high performance HRM’ cases. We find: almost all high performers develop FLM HRM ability; development programs are extremely diverse between hospitals and succession planning is deficient. While primarily focused on understanding ability, the study contributes to the ability, motivation, opportunity framework, proposing a model and new interrelationships between these variables in the FLM context.

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Section: Developing Ward Managers' Hrm Abilitymentioning

confidence: 99%

Learning to manage: development experiences of hospital frontline managers

Kellner

Townsend

Wilkinson

et al. 2016

Human Res Mgmt Journal

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“…The impact of accreditation programs on health service organizations and units were examined in 27 studies CASTLE, 2012b;YU, 2012;GUINDO et al, 2012;ABDALLAH et al, 2013;PRONOVOST et al, 2013;SALEH et al, 2013;DAY et al, 2013;ABOU ELNOUR et al, 2014;LEE, 2014;MARONE et al, 2014;MARSHALL, 2014;MBAH et al, 2014;MOHAMMADI;MATIN;RIAHI, 2014;PARTHASARATHY;SUBRAMANIAN;QUAN, 2014;SAGHATCHIAN et al, 2014;SHAW et al, 2014;SONG;LI;ZHOU, 2014;MORAN, 2014;YILDIZ;KAYA, 2014;CARMAN;TIMSINA;SCUTCHFIELD, 2014;EL-JARDALI et al, 2014;GREENFIELD et al, 2014c;WENSING, 2015;RAJAN et al, 2015;ANDIRIC;MASSAMBU, 2015;SISAY et al, 2015;CHEN et al, 2015), including continuous quality improvement, the quality of care and safety of organizational cultures, compliance with external programs guidelines, standardization of care processes, and performance management systems. As observed in a research results, most responding hospitals considered accreditation as a worthy investment due to its effect on enhanced quality and safety culture (SALEH et al, 2013).…”

Section: Organizational Impactsmentioning

confidence: 99%

Understanding the Evolution of Health Service Accreditation Research: A Literature Review From 2012 to 2015

Saut¹,

Berssaneti²

2017

RAHIS

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ResumoO objetivo deste estudo é investigar os temas centrais das pesquisas sobre acreditação. Este trabalho faz uma revisão da literatura sobre a acreditação nos últimos quatro anos e apresenta uma comparação dos resultados com uma revisão anterior, para analisar a evolução das publicações ao longo do tempo. A pesquisa identificou 90 estudos empíricos que examinam tanto os processos quanto os impactos de programas de acreditação. Os artigos foram classificados em nove categorias temáticas, sendo que oito categorias já haviam sido empregadas em estudos anteriores e uma emergiu dessa avaliação, relacionada à sustentabilidade programa de acreditação (n = 10). O número de publicações aumentou nos últimos anos. A maioria dos estudos foram dos Estados Unidos (n = 35) e Austrália (n = 14). Os resultados indicam uma tendência de aumento da colaboração internacional entre os pesquisadores. Na literatura recente, o número de estudos que indicam efeito positivo da acreditação é mais elevado do que o identificado nos trabalhos anteriores de revisão. Os pontos de vista em relação aos impactos financeiros, questões de pesquisa e profissionais de saúde permanecem menos claro. Palavras-chave: Acreditação; Saúde; Qualidade. Ana Maria Saut AbstractThe aim of this study is to investigate the core themes of accreditation research. This paper reviews the literature on accreditation in the last four years and compares the findings to a prior research to analyze the evolution of publication over time. The search identified 90 empirical studies examining either the processes or the impacts of accreditation programs. The articles were classified in nine thematic categories, whereas eight were employed by prior studies, one emerged from this review regarding the accreditation program sustainability (n=10). Publications number increased in the last years. The majority of studies were from the United States (n=35) and Australia (n=14). The findings indicate an increasing trend of international collaboration among researches. In the recent literature, the number of studies indicating positive effect of accreditation is higher than prior reviews. The views regarding financial impacts, survey issues and health professionals are less clear. Keywords: Accreditation, Health Care; Quality. ResumenEl objetivo de este estudio es analizar los temas centrales de la investigación de acreditación. Este trabajo es una revisión de la literatura sobre la acreditación en los últimos cuatro años y se comparan los resultados con la versión anterior, para analizar la evolución de las publicaciones a través del tiempo. La investigación identificó 90 estudios empíricos que examinan tanto los procesos como los impactos de los programas de acreditación. Los artículos fueron clasificados en nueve categorías temáticas, mientras que ocho fueron empleados por los estudios previos, uno surgido de esta revisión con respecto a la sostenibilidad de los programas de acreditación (n = 10). El número de publicaciones ha aumentado en los últimos años. La mayoría de los estu...

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“…Participation in an accreditation program, in a developing country, the United Arab Emirates, was shown to stimulate and maintain organisational improvements in quality measures within an accreditation cycle [3]. Similarly, in Australia, a developed country, it was demonstrated that the effective functioning of an organisation's HRM system can be enhanced through participation in an accreditation cycle; the caveat being that the motivation for excellence is internal so that the accreditation program reinforces, rather than drives, performance improvements [15]. Whether improvements are maintained across cycles, or are realised in other settings, is not known.…”

Section: Introductionmentioning

confidence: 99%

“…Performance in an accreditation program is reflected in higher levels of clinical performance outcomes [11][12][13][14], the effectiveness of organisational systems, including human resource management (HRM) systems [12,15] or organisational care processes [3,11].…”

Section: Introductionmentioning

confidence: 99%

Health service accreditation stimulating change in clinical care and human resource management processes: A study of 311 Australian hospitals

et al. 2019

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Highlights Health service accreditation stimulating change in clinical care and human resource management processes: a study of 311 Australian hospitals Health service accreditation stimulating change in clinical care and human resource management processes: a study of 311 Australian hospitals Abstract Objective: This study aimed to establish whether longitudinal participation in an accreditation program is translated into improvement in continuity of quality patient care and human resource management (HRM) processes outcomes. Materials and methods: This was a secondary data analysis of accreditation panel data from acute hospitals participating in the Australian Council on Healthcare Standards' Evaluation and Quality Improvement Program (EQuIP). EQuIP criteria data from 311 hospitals were collected by external surveyors across 2003-2006 (Time 1) and 2007-2010 (Time 2). Mandatory accreditation criteria ratings at Time 1 were used to determine hospital performance group membership (1 = below moderate, 2 = moderate, 3 = above moderate). Analysis was undertaken of ratings across continuity of quality patient care and HRM process criteria, at Time 1 and 2. Results: Continuity of quality patient care and HRM processes improved across time in the three performance groups. Lower performing hospitals improved at a greater rate than moderate and higher performing hospitals. The groupings and performance order did not change over time. Conclusions: An accreditation program is an external driver that facilitates continual and systemic quality improvement changes to subsystems with an organisation.

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Health service accreditation reinforces a mindset of high-performance human resource management: lessons from an Australian study

Cited by 20 publications

References 24 publications

Learning to manage: development experiences of hospital frontline managers

Learning to manage: development experiences of hospital frontline managers

Understanding the Evolution of Health Service Accreditation Research: A Literature Review From 2012 to 2015

Health service accreditation stimulating change in clinical care and human resource management processes: A study of 311 Australian hospitals

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