“…These contacts may include office visits, hospital visits, home visits, and phone calls (but not calls made for arranging appoinments). 8 Number of doctor visits is based on a question in the survey that asked respondents, ''During the past 12 months, how many times have you seen a doctor or other health care professional about your own health at a doctor's office, a clinic, or some other place?'' Respondents are instructed to exclude overnight hospitalizations, visits to hospital emergency rooms, home visits, or telephone calls.…”