Healthcare at Your Fingertips: The Acceptance and Adoption of Mobile Medical Treatment Services among Chinese Users

Abstract

Mobile health (mHealth) services have recently been receiving increasing attention. However, there is a lack of knowledge about how users accept and adopt mobile medical treatment (MMT) services, some of the most promising mHealth services that aim to extend the patient–physician relationship beyond the conventional clinic environment. To fill this research gap, this study proposes a research model for predicting consumers’ acceptance behavior toward MMT services based on the Technology Acceptance Model (TAM). A survey was conducted among 303 Chinese MMT service users to evaluate the proposed model and relevant hypotheses using partial least squares. Several key findings were summarized from the results: (1) the attitude toward using MMT, technology anxiety, and trust are significantly associated with users’ behavioral intention to use MMT services; (2) the perceived ease of use, perceived usefulness, and trust significantly influence users’ attitude toward using MMT services; (3) the perceived interactivity, perceived personalization, and privacy concerns have significant impacts on users’ perceptions of ease of use, usefulness, and trust toward MMT services. The current findings have both theoretical and practical implications that may guide practitioners and researchers to better understand consumers’ acceptance of MMT services.

Understanding barriers of telemedicine adoption: A study in North India

“…The study by Luciano, Mahmood, and Mansouri Rad (2020) confirmed that telemedicine adoption is influenced by policies, culture and security and privacy. Li (2020) emphasized on perceived interactivity, perceived personalization and privacy concerns and confirmed that these have significant impacts on users' perceptions of ease of use, usefulness and trust towards mobile medical treatment services. Dhagarra et al (2020) propounded that health care is not only a universally used and complex phenomenon but also very personalized and expensive service, and hence, building and maintaining trust and ensuring privacy are essential for continued participation of patients in a health care delivery system (Shashi et al, 2020).…”

Determinants of the Mobile Health Continuance Intention of Elders with Chronic Diseases: An Integrated Framework of ECM-ISC and UTAUT

“…Results shed light on the fact that the trialability compatibility of mHealth was positively related to the behavioral intention to use. Li [ 41 ] conducted a questionnaire of 303 Chinese users, finding out that the attitude toward using mHealth, trust and technology anxiety are significantly associated with users’ behavioral intention to use mHealth. Lee and Fu [ 42 ] expanded the UTAUT model for an empirical research of users’ mHealth services in Taiwan.…”

Frameworks for Implementation, Uptake, and Use of Cardiometabolic Disease–Related Digital Health Interventions in Ethnic Minority Populations: Scoping Review

“…A total of 58 papers were included (Figure 1; Multimedia Appendix 7), of which 32 papers included adapted or extended existing frameworks. A majority included the Technology Acceptance Model [21][22][23][24][25][26][27][28][29][30][31][32][33][34][35][36][37] or the Unified Theory of Acceptance and Use of Technology [26,27,[38][39][40][41][42][43]. New frameworks, developed from the review and synthesis of existing frameworks or from empirical research, were proposed by 26 papers [14,15,.…”