Healthcare providers' perception of design factors related to physical environments in hospitals

Mourshed, Monjur; Zhao, Yiyuan

doi:10.1016/j.jenvp.2012.06.004

Cited by 119 publications

(115 citation statements)

References 52 publications

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“…Cleanliness is also considered the most important as it was ranked the first place in the mean scores of respondents' perspectives. Such result is in line with another study conducted by the authors in which cleanliness was ranked in first place with regards to the hospital accommodation environment by a group of surveyed inpatients [17] and care providers [49]. Similar results were also found by Shah and Dickinson [50], who investigated the factors patients might consider when choosing hospitals and the weight of the factors during decision making.…”

Section: Discussionsupporting

confidence: 90%

Patients’ Perspectives on the Design of Hospital Outpatient Areas

Zhao

Mourshed

2017

Buildings

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There is a growing interest among healthcare managers and designers in moving towards a 'patient-centred' design of health and care facilities by integrating patient perceptions and expectations of the physical environment where care takes place. Increased interests in physical environments can mostly be attributed to our improved understanding of their role in patients' health outcomes and staff productivity. There is a gap in the literature on users' perspectives on physical settings in the context of healthcare. Moreover, the connection of care services with the design of the facility is often overlooked partly due to the lack of evidence. This research was aimed at filling the gap by exploring outpatients' perspectives on design factors related to the areas frequented by them, e.g., hospital waiting areas. A 16-item questionnaire was conducted among randomly selected outpatients in two hospitals in Qingdao, China, with a response rate of 84.3%. Five principal factors were identified: sensory; lighting and thermal; facilities; spatial; and seating design, which agreed with the literature. Non-parametric tests were applied to assess variances in constructed principal dimensions concerning demographic variables. Female outpatients were found to be more perceptive of the 'sensory design' factors than males. The number of previous visits to the hospital was found to be associated with 'spatial' and 'seating design' factors, while respondents' age had an association with 'sensory' and 'seating design' factors. Respondents ranked 'noise' and 'air freshness' and 'cleanliness' as highly important.

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Section: Discussionsupporting

confidence: 90%

Patients’ Perspectives on the Design of Hospital Outpatient Areas

Zhao

Mourshed

2017

Buildings

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“…They have highlighted the need for reducing of clutter, and need for accessibility to wet areas such as showers as critical to their delivery of services to the patient. Mourshed and Zhao (2012) have presented the perceptions of hospital staff about the environment of healthcare facilities and have categorised factors into three categories that have an impact on the overall staff performance which eventually leads to better healing for the patients. The categories are spatial, environmental, and maintenance.…”

Section: Patient Performance and Healingmentioning

confidence: 99%

“…There is lots of research to suggest that issues such as knowledge management and operational occupant performance management also have to be taken into account while designing hospital facilities (May and Pitt, 2012). In addition, there is research to indicate that subtle design decisions such as location of windows and use of wall colour can have an impact on patients' healing (Mourshed and Zhao, 2012).…”

Section: Introductionmentioning

confidence: 99%

Creating a better healing environment in Qatari healthcare sector: Exploring the research agenda for the future

Alhorr

Arif

Bano³

et al. 2015

International Journal of Sustainable Built Environment

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“…Foram encontradas apenas recomendações sobre aspectos relevantes a serem levantados no ambiente hospitalar, e menção à importância de coletar dados dos usuários ( MOURSHED e ZHAO, 2012;MOLLERUP, 2005). No entanto, a literatura de Design Centrado no Usuário/Pessoa (incluindo Interação Humano-Computador e Ergonomia) assim como dos estudos sobre os usuários, advindos da Ciência da Informação, possibilitaram uma ampla gama de possibilidades de métodos e técnicas capazes de serem utilizadas em sistemas de wayfinding.…”

Section: Consideraçõesunclassified

A Inclusão Do Usuário No Design De Sistemas De Wayfinding: Métodos E Técnicas De Coleta De Dados Cognitivos Espaciais

Smythe¹,

Spinillo²

2015

Anais Do 15º ERGODESIGN USIHC

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RESUMOEste artigo apresenta uma seleção de métodos e técnicas para coleta de dados cognitivos espaciais dos usuários, passíveis de aplicação em sistemas de wayfinding. Para tanto, foi realizada uma revisão de literatura sobre cognição na orientação espacial. Posteriormente, foram levantados métodos e técnicas com abordagem centrada no usuário, os quais foram analisados a partir de suas descrições e, selecionados a partir de palavras-chave e análise interpretativa. Obteve-se uma síntese dos métodos e técnicas com potencial para coleta de dados visando melhorar a eficiência desses sistemas.

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Healthcare providers' perception of design factors related to physical environments in hospitals

Cited by 119 publications

References 52 publications

Patients’ Perspectives on the Design of Hospital Outpatient Areas

Patients’ Perspectives on the Design of Hospital Outpatient Areas

Creating a better healing environment in Qatari healthcare sector: Exploring the research agenda for the future

A Inclusão Do Usuário No Design De Sistemas De Wayfinding: Métodos E Técnicas De Coleta De Dados Cognitivos Espaciais

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