Healthcare Quality Book: Vision, Strategy, and Tools, 3rd Edition

Ferraro, Jessica

doi:10.1093/ajhp/72.2.164

Cited by 2 publications

(4 citation statements)

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“…The technical dimension of care includes attributes such as delivery personnel, instruments used, medicine availability (Arukutty, 2018). human performance and skills, knowledge, competence and professionalism, physician and nursing care (Ferraro, 2015). Effective, efficient, equitable, timely, safe, and patient-centered care are all characteristics of quality measured in terms of outcomes (Shabbat et al, 2015).…”

Section: Medical Carementioning

confidence: 99%

Exploring the Synergy of Synchronous and Asynchronous Learning Approaches in Medical Education

Abdullah

2023

HSN

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The quality of health services is one of the basic areas in all services provided by hospitals and health centers, and health institutions need distinguished leaders who can take responsibility to achieve their goals: efficiency and high quality. The presence of conscious administrative leadership that can make optimal use of its resources. This paper aimed to determine the impact of transformational leadership on healthcare quality in Laban Health Center in Riyadh. The result found that among the participants, the most influential results from the Dimensional Transformation Leadership Survey (inspirational motivation) were that 91.6% of respondents believed that their immediate superior makes them feel important in the work they do, the most influential results from the dimension on the quality of healthcare are Survey (Empathy) No. ( 17), 97% of respondents believe that the nursing staff behaves kindly with accompanying patients. The study aimed to assess the impact of transformational leadership on healthcare quality in Laban Health Center in Riyadh. The study found that the average (dimension of transformational leadership) is (3.95), which is considered a "high level", and this means that the respondents agree that the dimensions of transformational leadership are very high. A mean (dimensions of healthcare) (4.60) is considered 'high', meaning that participants agree.

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Section: Medical Carementioning

confidence: 99%

Exploring the Synergy of Synchronous and Asynchronous Learning Approaches in Medical Education

Abdullah

2023

HSN

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“…All of them attribute different importance to individual attributes, which is why they also define the quality of healthcare services differently, as shown in Table 4. [30] If we want to illuminate the attributes shown above from the point of view of business excellence criterion 6, Customer Perception Results (in which case we connect with the clients to measure results), Table 4 shows two groups that are to be taken into consideration when measuring satisfaction, namely patients and the payers of health services (in our case ZZZS, the Institute of Health Insurance of Slovenia).…”

Section: How To Analyse and Evaluate Business Excellence Organisation...mentioning

confidence: 99%

“…Because ineffective treatment consumes more resources than necessary, it is wasteful. Treatment that is wasteful is deficient, incomplete, and therefore of inferior quality, no matter how good it is in other respects, or as Donabedian 30 puts it, "wasteful treatment is either injurious to health or harmful to it because it prevents more beneficial treatment".…”

Section: How To Analyse and Evaluate Business Excellence Organisation...mentioning

confidence: 99%

“…In this respect, the elements can be consumed as long as there are benefits, regardless of their size. As an alternative to this maximalist idea, the idea of the "optimal aspect" developed, which states that spending should be stopped earlier, at the point when the additional benefits are too small to be worth the additional costs 30 , known as the marginal principle of managerial economics.…”

Section: How To Analyse and Evaluate Business Excellence Organisation...mentioning

confidence: 99%

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The EFQM Model as an Exquisite Tool for the Analysis of Business Excellence and Its Use in the Healthcare Industry

Bukvič

2023

MRAJ

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The author links together business analysis and business excellence as an ideal that all well- performing organisations wish to achieve while attaining and continuously maintaining superior levels of business performance, thus fulfilling and even exceeding the expectations of their stakeholders. He leans on the EFQM model and uses it as an excellent tool for analysing the business of an organisation throughout all the phases defined by traditional business analysis. This includes the observation of facts and identification of problems, which can be construed as defining the organisation’s strengths and areas for improvement. This entails setting up hypotheses and testing them by applying appropriate measures. After a short introduction, the author makes first a thorough literature review on business excellence in the last two decades with an emphasis on the EFQM Model. He focuses particularly on the assessment and critical attitude of individual researchers who have studied this topic. Further, the author presents the basic concepts and elements of the EFQM model of business excellence, with a particular emphasis on the RADAR matrix as a very useful instrument (management tool) for business excellence analysis. He also presents the use of the model for analysing and assessing the business excellence of organisations in the public sector, specifically in the healthcare industry (hospitals). He presents the key attributes (select healthcare aspects) that define the quality of healthcare services for its key participants, i.e., patients and the payers of these services. These attributes, namely technical performance, interpersonal relationships, amenities and access, patient preferences, efficiency and cost effectiveness, are then highlighted by select business excellence criteria, mainly referring to the stakeholders’ perception of the organisation in question and business performance indicators. The author rounds off his paper with a couple of recommendations regarding the identification of strengths and areas for continuous improvement, which he, as a leading assessor with many years’ experience, including in the healthcare industry, considers as the most important aspect of business excellence analysis.

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Healthcare Quality Book: Vision, Strategy, and Tools, 3rd Edition

Cited by 2 publications

References 0 publications

Exploring the Synergy of Synchronous and Asynchronous Learning Approaches in Medical Education

Exploring the Synergy of Synchronous and Asynchronous Learning Approaches in Medical Education

The EFQM Model as an Exquisite Tool for the Analysis of Business Excellence and Its Use in the Healthcare Industry

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