Healthcare workers’ well-being and perspectives on support during the COVID-19 pandemic: a systematic review and meta-synthesis of qualitative studies

Abstract

BackgroundSince the outbreak of the COVID-19 pandemic, healthcare workers (HCWs) have faced multiple difficulties in their work and personal lives. However, most of the quantitative reviews have focused on the extent of the pandemic’s impact on the HCWs and have thus failed to fully capture the HCWs’ experiences and the complexity of the problems they encountered. Therefore, this qualitative systematic review elucidates the HCWs’ challenges brought about by the pandemic, their perceptions of the existing support and the support that require further attention.MethodsThe literature search spanned five databases: Scopus, PubMed, Web of Science, CINAHL and PsycInfo, targeting qualitative studies of HCWs’ pandemic experiences from December 2019 to December 2023. These studies underwent strict quality and relevance assessment, emphasising critical appraisal and selection. Findings were unified through meta-synthesis, adhering to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines. The study was registered in PROSPERO.ResultsThis study analysed 29 qualitative studies on HCWs’ experiences during the pandemic and their perceptions of support, identifying four themes of HCWs’ physical and mental well-being, the impact of the pandemic on their professional and personal lives, their work environments and the support they received. These themes encompassed 8 main categories and 25 codes. The research revealed that the pandemic and work conditions negatively influenced their health, affecting their professional and personal lives. Current support has lessened the pandemic’s effects on HCWs but should also address future requirements like long-term psychological support.ConclusionThe studies identified the challenges faced by HCWs during the pandemic, and the existing support. However, due to the complex interactions between the work and environmental factors, the effectiveness of the existing support remains challenging. To improve their effectiveness, the future support should target the interactions between the HCWs and the work system.PROSPERO registration numberCRD42023426238.