“…Study subjects have included some of the most vulnerable elders, including those with complex comorbid conditions, and in a recent, randomized controlled trial, elders with cognitive impairment and their CGs, whose experiences were used for the analysis described in this article (M. D. Naylor et al, 2010). Findings from studies examining the APN-directed TMC and collaboration and consultation with national policy leaders have demonstrated that although the TCM consistently results in improved patient outcomes and reduced health care costs, greater clarity is needed about the specific factors and interventions that produce or inhibit quality outcomes (Bixby, Konick-McMahan, & McKenna, 2000;Brooten et al, 2002;Konick-McMahan, Bixby, & McKenna, 2003;McCauley, Bixby, & Naylor, 2006;M. D. Naylor, Hirschman, et al, 2007;M.…”