Here's What I Can Do

Beyond Dyadic Interactions

“…Though these frameworks aim to be comprehensive, their foci remain at least implicitly on dyadic forms of chatbots. For example, Valério et al [53] examine the features available to designers for conveying the chatbots' capabilities to users for Facebook Messenger bots (a platform that is mostly intended for dyadic interaction). Pereira and Díaz [38] also examined Messenger chatbots to identify four types of features chatbots might possess -"support of a minimal set of common commands", "foresee language variations in both inputs and ouput", "human-assistance provision" and "timeliness".…”

“…These types of chatbots sit in chatrooms and post messages in one of three ways: at intervals, in response to other users' messages, and by imitating other users with the intent of seeming more human. Though these types of chatbots are not intended to meaningfully contribute to the group conversation, their modes of engagement mirror those of chatbots developed in literature and elsewhere, (e.g., [38,53]. )…”

“…[43] 4 CLASSIFYING "IN THE WILD" CHATBOTS Given the close ties between chatbot research and chatbots deployed in the wild, we elected to supplement our literature review with a review of active or recently active chatbots outside of academia. As noted above, some recent literature has classified types of features of chatbots [38] or patterns of deceptive communication [53], but no work has performed a review of social chatbot engagement across multiple platforms.…”

PENSi: Núcleo de Pesquisa em Engenharia Semiótica e Interação

“…Em relação a novas interações entre as pessoas criadas pela tecnologia, temos investigado a confiabilidade de sistemas de economia colaborativa [11], sistemas que têm por objetivo criar permitir parcerias e interações entre pessoas que fazem parte de uma mesma comunidade [12], e estratégias para curadoria coletiva de conteúdo científico [13]. Além disso, cada vez mais chatbots têm sido criados para apoiar a interação de pessoas com informação ou empresas, e como apresentar para os usuários as interações possíveis deste agente conversacional, nem sempre é simples [14]. Finalmente, algoritmos cada vez mais complexos têm gerado resultados cujo objetivo é influenciar as decisões ou as ações das pessoas, então torna-se fundamental que estas pessoas entendam as recomendações ou informações que recebem, e a questão de explicabilidade destes sistemas.…”

A Framework and Content Analysis of Social Cues in the Introductions of Customer Service Chatbots

“…How can the chatbot communicate which functionalities or types of messages it can handle? Several cues have been identified which might improve the chatbot's communicability [5,40]. Several scholars argue that the chatbot's purpose should be clarified in the introductory messages (i.e., what is the chatbot supposed to do?)…”