Heritage Tourism in Singapore Chinatown: A Perceived Value Approach to Authenticity and Satisfaction

Lee, Sean; Phau, Ian; Hughes, Michael; Li, Yu Feng; Quintal, Vanessa

doi:10.1080/10548408.2015.1075459

Cited by 104 publications

(100 citation statements)

References 113 publications

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“…Recent studies have identified the importance of authenticity in the formation of the satisfaction of cultural tourists (Apostolokis, 2003, Zhou, Zhang andEdelheim, 2013;Hede, Garma, Josiassen, and Thyne, 2014;Lee, Phau, Hughes, Li and Quintal, 2016).…”

Section: Authenticity and Satisfactionmentioning

confidence: 99%

“…According to MacCannell, the authenticity of a destination can be defined as a global assessment of 'genuineness of a tourist destination ' (1973, p. 590). Wang (1999) and Reisinger and Steiner (2005) conducted a comprehensive review of the different approaches and interpretations of the concept and identified that most research (Kolar & Zabakar, 2010;Lee et al, 2016;Shen et al, 2012) identified two dimensions within this variable: the objectbased and the existential. Objective authenticity is an inherent feature of objects and can be interpreted as the authenticity of objects that are original or as the authenticity projected onto objects by tourists Wang, 1999).…”

Section: Authenticity and Satisfactionmentioning

confidence: 99%

“…It is a judgment on the product or service feature, or the product or the service itself, concerning the provision of a pleasurable level of consumption-related fulfilment, including levels of under-or over-fulfilment'. In the field of tourism, the most recent definitions consider satisfaction as an evaluation judgment in which cognitive and affective aspects are combined (Bigné, Andreu, & Gnoth, 2005;Chen & Chen, 2010;De Rojas & Camarero, 2008;Lee et al, 2016;Yüksel, Yüksel, & Bilim, 2010). According to Del Bosque and San Martín (2008), satisfaction is an individual's cognitive-affective state derived from a tourist experience.…”

Section: Authenticity and Satisfactionmentioning

confidence: 99%

“…The causal relationship between perception of authenticity and satisfaction has been examined by a number of authors (Lee et al, 2016;Lu, Chi, & Liu, 2015;Nguyen & Cheung, authenticity as a single variable on the satisfaction of cultural tourists, whilst Lee et al (2016) consider the two dimensions of the authenticity variable, objective-and-existential, and analyse the influence of each on satisfaction. The first and the third of these papers found that the relationship between authenticity and satisfaction was not significant.…”

Section: Authenticity and Satisfactionmentioning

confidence: 99%

See 3 more Smart Citations

The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism

Domínguez-Quintero

Rodríguez

Paddison

2018

Current Issues in Tourism

153

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2018) The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism. ABSTRACTThe purpose of this paper is to investigate the mediating role of experience quality between the dimensions of authenticity and satisfaction in the context of cultural-heritage tourism. This paper investigates the direct influences of these variables on satisfaction and the indirect influences of two dimensions of authenticity on satisfaction through quality of experience.This study is a pioneer in analysing the influence of each of the two dimensions of authenticity on satisfaction via quality of experience in a cultural-heritage context. A questionnaire survey administered to 205 visitors in the City of York, United Kingdom, was analysed using the structural equation modelling technique. The findings confirmed the direct and indirect influence of the variable authenticity in its double perspective (objective and existential authenticity) on satisfaction. The findings also identified the mediating role of quality of experience on authenticity and satisfaction. It is therefore recommended that cultural tourism attractions should be offered that provide visitors with a high quality authentic and personal experience in order to enhance visitor satisfaction.

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Section: Authenticity and Satisfactionmentioning

confidence: 99%

Section: Authenticity and Satisfactionmentioning

confidence: 99%

Section: Authenticity and Satisfactionmentioning

confidence: 99%

Section: Authenticity and Satisfactionmentioning

confidence: 99%

See 2 more Smart Citations

The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism

Domínguez-Quintero

Rodríguez

Paddison

2018

Current Issues in Tourism

153

View full text Add to dashboard Cite

show abstract

“…Tourism Enthusiasts firms, which are more prone to the tourism industry and are engaging in the tourism sector pushed by a genuine wish to get in contact with people, attract tourists who are looking for traditional and genuine food and wine, culture, and in general authenticity. Across different studies in the service industries, authenticity has resulted to be a relevant component both in the service encounter (Grandey, Fisk, Mattila, Jansen, & Sideman, ; Santeramo, Seccia, & Nardone, ; Yagil & Medler‐Liraz, ), in general satisfaction (Lee, Phau, Hughes, Li, & Quintal, ; Wong, Ji, & Liu, ), and as a determinant factor of expenditure (Brida, Disegna, & Osti, ). In this study, authenticity has resulted to be an attractive component, therefore, enhancing the competitive advantage of the firm.…”

Section: Discussionmentioning

confidence: 99%

An integrated demand and supply conceptual framework: Investigating agritourism services

Brandano

Osti

Pulina

2018

Journal of Tourism Research

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The present paper offers an integrated conceptual framework to jointly analyze demand and supply of agritourism firms and aims to identify motivations along with perceptions of externalities that influence the choice of a firm over another. On the supply side, a cluster analysis identifies homogenous groups of agritourism firms. On the demand side, a factor analysis is run on a set of motivations and environmental externalities and a probabilistic model estimates the determinants that influence the likelihood to choose 1 type of firm over the other. The results show that traditional and genuine food, culture, and authenticity are elements that determine the choice of 1 firm over another. A further contribution of this paper is the identification of environmental externalities as determinants of the attractiveness of a firm. From a marketing perspective, linking demand to supply is essential to determine product development strategies capable of satisfying actual and potential customers. Several strategies are proposed to different types of agritourism firms to attract and retain customers.

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Empirical evidence of tourist satisfaction and loyalty in the case of Bucharest—A partial least squares structural equation modelling approach

Muntean

Șorcaru

Manea

2023

J of Consumer Behaviour

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Tourist satisfaction (TS), tourist loyalty (TL), the decision to revisit a destination and the choice to recommend it to acquaintances can have a decisive influence on inbound tourist flows. These influencing factors are closely related to tourist behaviour.The main objective of this study was to investigate TS and loyalty of both foreign and Romanian tourists in Bucharest, by testing under-examined and new variables. The hypotheses and conceptual research model were based on the following antecedents and consequences of TS: tourists' expectations and travel motivations (TEM), destination authenticity and infrastructure quality, destination safety (DS), tourists' emotions (TE) and TL. The analysis was unique in testing the effect of novelty-seeking tourists' desire to extend their stay on their expectations and motivations. The mediating effect of TE on the relationship between satisfaction and loyalty was also tested for the first time. Data were collected using a 24-item online questionnaire. The data were modelled with partial least squares structural equation modelling. Based on 122 valid responses processed with SmartPLS software, the results confirm most of the research hypotheses. The findings reveal that tourists' desire to extend the length of stay on their expectations and motivations has the highest statistical contribution to TEM. Furthermore, a statistically insignificant relationship between DS and TS was identified.The findings are useful for all stakeholders of tourism development in Bucharest.

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Heritage Tourism in Singapore Chinatown: A Perceived Value Approach to Authenticity and Satisfaction

Cited by 104 publications

References 113 publications

The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism

The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism

An integrated demand and supply conceptual framework: Investigating agritourism services

Empirical evidence of tourist satisfaction and loyalty in the case of Bucharest—A partial least squares structural equation modelling approach

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