Heuristic-Based Usability Evaluation Support

Fernández, J. Calahorra; Macías, José A.

doi:10.1145/3471391.3471395

Cited by 8 publications

(2 citation statements)

References 31 publications

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“…Cependant, comme l'indique Fernandez et al dans [6], bien que les outils proposés facilitent la réalisation d'une inspection heuristique, le traitement et la comparaison des résultats sont les aspects les plus difficiles. OPEN-HEREDEUX propose d'introduire une notion de score pour aider à la comparaison des inspections en apportant une connaissance quantifiable (donc comparable) [12].…”

Section: Etat De L'art : Supports à L'inspection Heuristiqueunclassified

Play to Inspect: How to Help Expert to Inspect UI

Dutronc,

Caffiau,

Dupuy-Chessa

2024

Proceedings of the 35th International Francophone Conference on Human-Computer Interaction

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La qualité des évaluations heuristiques dépend fortement des experts qui la pratique. Pour limiter ce biais, la collaboration entre évaluateurs est encouragée. En complément de la collaboration, une approche ludique a été proposée avec succès en enseignement avec le jeu JADE. Cet article étudie si ce jeu peut également être un outil utile aux experts dans leurs tâches d'inspection, en particulier comme support aux échanges. Il décrit une première étude avec deux couples d'experts de deux domaines (ergonomie et logiciel) lors de deux itérations du jeu. Dans ce contexte, JADE semble favoriser la communication en particulier pour inclure dans l'évaluation des personnes non expertes en ergonomie. Des pistes d'études sont envisagées afin de consolider ces premiers résultats. English versionThe quality of heuristic evaluations is highly dependent on the experts who perform them. To limit this bias, collaboration between evaluators is encouraged. As a complement to collaboration, a playful approach has been successfully proposed in teaching with the JADE game. This article investigates whether this game can also be a useful tool for experts in their inspection tasks, particularly as a support for exchanges. JADE seems encourage communication between experts in particular to include non-ergonomic experts in the evaluation process. Further studies are planned to consolidate these initial results.CCS Concepts: • Human-centered computing → Heuristic evaluations.

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Section: Etat De L'art : Supports à L'inspection Heuristiqueunclassified

Play to Inspect: How to Help Expert to Inspect UI

Dutronc,

Caffiau,

Dupuy-Chessa

2024

Proceedings of the 35th International Francophone Conference on Human-Computer Interaction

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“…It is challenging to evaluate these aspects through such traditional methods [12]. To ultimately improve technology-centered e-commerce websites, a number of behavioral measurement techniques are adopted, such as usability testing [13][14][15], heuristic evaluation [15][16][17], eye-tracking [18][19][20], electroencephalography (EEG) [21], and physiological measures [22]. However, each method has its advantages and disadvantages.…”

Section: Introductionmentioning

confidence: 99%

Assessing Interactive Web-Based Systems Using Behavioral Measurement Techniques

AlSalem,

AlShamari

2023

Future Internet

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Nowadays, e-commerce websites have become part of people’s daily lives; therefore, it has become necessary to seek help in assessing and improving the usability of the services of e-commerce websites. Essentially, usability studies offer significant information about users’ assessment and perceptions of satisfaction, effectiveness, and efficiency of online services. This research investigated the usability of two e-commerce web-sites in Saudi Arabia and compared the effectiveness of different behavioral measurement techniques, such as heuristic evaluation, usability testing, and eye-tracking. In particular, this research selected the Extra and Jarir e-commerce websites in Saudi Arabia based on a combined approach of criteria and ranking. This research followed an experimental approach in which both qualitative and quantitative approaches were employed to collect and analyze the data. Each of the behavioral measurement techniques identified usability issues ranging from cosmetic to catastrophic issues. It is worth mentioning that the heuristic evaluation by experts provided both the majority of the issues and identified the most severe usability issues compared to the number of issues identified by both usability testing and eye-tracking combined. Usability testing provided fewer problems, most of which had already been identified by the experts. Eye-tracking provided critical information regarding the page design and element placements and revealed certain user behavior patterns that indicated certain usability problems. Overall, the research findings appeared useful to user experience (UX) and user interface (UI) designers to consider the provided recommendations to enhance the usability of e-commerce websites.

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