2010
DOI: 10.2139/ssrn.1624245
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High-Performance Organizations: The Wal-Mart Stores Inc. Case Study

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Cited by 2 publications
(2 citation statements)
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“…Walmart implements testing and verification processes for its own brands and external brands offered in its stores to provide valuable feedback on areas tha t need improvement to satisfy quality standards (figure 2) [9]. Additionally, the organization provides extensive personnel training programs to enhance its capacity to fulfill customer requirements and maintain efficient quality control across all operational phases [10]. Therefore, Walmart's diverse Total Quality Management (TQM) strategy enhances its ability to continually provide value to customers.…”
Section: Quality Managementmentioning
confidence: 99%
“…Walmart implements testing and verification processes for its own brands and external brands offered in its stores to provide valuable feedback on areas tha t need improvement to satisfy quality standards (figure 2) [9]. Additionally, the organization provides extensive personnel training programs to enhance its capacity to fulfill customer requirements and maintain efficient quality control across all operational phases [10]. Therefore, Walmart's diverse Total Quality Management (TQM) strategy enhances its ability to continually provide value to customers.…”
Section: Quality Managementmentioning
confidence: 99%
“…Our review of HPO's nomological network highlights gaps in the extant literature. For example, while organizational learning was proposed as a key determinant of HPO (Hayter, 1997;Kirkman et al, 1999;Thomson, 2010), no empirical studies examined this relationship. Added to this, there are not many articles that investigated the interactive impact of multiple antecedents of HPO as proposed by conceptual studies (Kirkman et al, 1999;Owen et al, 2001;Lacy et al, 2009).…”
Section: Expanding the High Performance Organization's Nomological Networkmentioning
confidence: 99%