“…Despite concerns that the additional labour costs associated with using HPWPs may outweigh their productivity-enhancing benefits (Faems, Sels, de Winne and Maes 2005;Way 2002), HPWPs have been found in small businesses to raise labour productivity and reduce voluntary turnover (Deshpande and Golhar 1994;Faems et al2005;Messersmith and Guthrie 2010;Sels et al 2006;Way 2002), and to be associated with financial performance and profitability (Sels et al 2006, p. 319;Wu, Hoque and Bacon 2011). It would appear, therefore, that the positive relationship identified between HPWPs and performance in firms more generally (for reviews of the HPWP-performance literature, see: Becker and Huselid 1998;Combs, Liu, Hall and Ketchen 2006) (Curran and Blackburn 2000, p.12), and the support services offered to small businesses through the Jobcentre Plus Small Business Recruitment Service, which provides professional and financial support and advice on recruitment, pre-employment training, on-thejob training, apprenticeships and work trials.…”