Higher Education in India and the Influence of Online Certification Programs

Kiran, G. Ravi; Manoharan, Geetha; Durai, Subhashini; Ashtikar, Sunitha Purushottam; Kunchala, Rajyalakshmi

doi:10.4018/979-8-3693-1698-6.ch010

Advances in Higher Education and Professional Development

2024

DOI: 10.4018/979-8-3693-1698-6.ch010

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Higher Education in India and the Influence of Online Certification Programs

G. Ravi Kiran,

Geetha Manoharan,

Subhashini Durai

et al.

Abstract: Online education has grown rapidly in the 21st century. Online courses and MOOCs have advanced higher education in India. This chapter examines India's growing online learning sector, focusing on the recent decade. The writers examined the roles of private and public education enterprises. The Indian government's SWAYAM platform offers a wide choice of courses and attracts students of all ages and academic backgrounds. Over the past decade, educational start-ups have created jobs and new career paths. Increasi… Show more

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Cited by 5 publications

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Masterminds and Machines

Manoharan,

Ashtikar,

Rao

et al. 2024

Advances in Business Strategy and Competitive Advantage

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Artificial intelligence is a vital tool for any organization and is quickly growing in all business streams. AI is leading commercial decision-making in all areas. Digital technology has created free time for many chores, but now AI determines commercial variables. Advancements have caused exponential growth in almost every firm. Businesses that conduct repeated operations require a long time to accomplish other jobs, yet labor hours or other factors cannot be avoided. Business growth is driven by predictive analytics, natural language processing, etc. AI-based predictive analytics employs data mining, machine learning, and statistical algorithms to examine previous data to forecast future trends. The NLP may use different algorithms to identify problem statement patterns and concerns. Proactive problem-solving is its key attribute. Businesses that employ AI solutions will always have higher productivity in several industries. This chapter will teach how AI can improve company leadership.

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Masterminds and Machines

Manoharan,

Ashtikar,

Rao

et al. 2024

Advances in Business Strategy and Competitive Advantage

View full text Add to dashboard Cite

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Impact of Workforce Emotional Intelligence on Patient Satisfaction

Motwani,

Haryani,

Manoharan

et al. 2024

Advances in Logistics, Operations, and Management Science

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In stressful jobs, emotional intelligence is crucial in the current competitive environment. Patient satisfaction is an important problem in health care, and the emotional intelligence of workers may affect it. The three key emotional intelligence traits for interpersonal skills are social skills, empathy, and intrinsic motivation. To assess the relationship between workforce emotional intelligence and patient satisfaction, 884 private ward patients provided text reviews. The Lexicon-based method classifies three EI dimensions. The three domains of emotional intelligence are assessed using textblob, Afinn, and VADER sentiment. Test all regression analysis assumptions before creating models. The models were created using six supervised machine learning methods. Gradient boosting produced the best result. Patient satisfaction was significantly affected by all three dimensions. Empathy contributed most, followed by social skills and intrinsic motivation. Staff can be trained to moderate their emotions, as EI is not continuous. Observing behavioral trends will improve patient treatment.

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Artificial Intelligence in Decision-Making

Manoharan,

Ashtikkar,

Nivedha

2024

Advances in Logistics, Operations, and Management Science

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AI is quickly growing, and its use in commercial decision-making will influence the corporate environment. AI is redefining strategic business decision-making, and the chapter provides a complete view of how AI is changing the corporate world. This chapter examines how AI has disrupted previous decision paradigms and increased organizational agility in business strategy. A thorough literature review analyzes academic and business sources to reveal AI's broad corporate function. Systematic literature reviews are performed to evaluate source credibility and synthesize findings. The chapter also examines AI's corporate challenges and prospects. The chapter's main results demonstrate that AI is a strategic asset that transforms commercial decision-making. AI in company strategy might boost performance and promote sustainability. In conclusion, AI is essential to corporate growth, offering new creative and efficient opportunities. Additionally, a balanced approach to AI integration might emphasize the need of integrating AI with organizations' fundamental values and strategic goals.

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Higher Education in India and the Influence of Online Certification Programs

Cited by 5 publications

References 14 publications

Masterminds and Machines

Masterminds and Machines

Impact of Workforce Emotional Intelligence on Patient Satisfaction

Artificial Intelligence in Decision-Making

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