Higher social cue utilisation improves communication, reduces perceived workload, and improves performance amongst ad hoc dyads in simulated rail control

Use of collaborative concept mapping in team diagnosis

“…A team has certain advantages over an individual operator; these include efficiency, effectiveness, and knowledge complementarity (Millot, 2015). Today, large, complicated, and safety‐critical systems in high‐stakes and under time constraints such as nuclear power plants, chemical‐processing plants, and flight cockpits are usually operated by teams (Lin et al, 2016; Salas et al, 2008, 2018; Yee et al, 2020). These systems feature high levels of complexity, risk, information richness, and uncertainty, with any mistake having serious consequences, posing challenges to teamwork.…”

“…Therefore, it is necessary to introduce appropriate tools to help members visualize each other's knowledge structures and enable sharing within the team. Doing so can potentially weaken cognitive conflicts and smoothen the communication process during task execution, thereby improving the efficiency and quality of problem solving (DiMicco et al, 2007; Pfaff, 2012; Yee et al, 2020). Collaborative visualization has been considered an effective method to promote team communication and collaboration, because appropriate concept presentation and sharing can increase each member's visibility regarding how other team members understand the system (Isenberg et al, 2011).…”

“…However, fault diagnosis tasks are cognitively challenging, as one fault can have different symptoms; equivalently, one symptom can result from different faults (Cai et al, 2016; Müller et al, 2020). Effective team communication or exchange of information among team members are, therefore, vital for coordinating teamwork (Driskell et al, 2018; Sorensen & Stanton, 2016; Stanton & Roberts, 2020; Yee et al, 2020) and diagnosis performance (Zuo et al, 2019). Accordingly, facilitating communication and promoting knowledge transparency among team members is of great significance in improving team diagnosis performance.…”