“…Indeed, negative attention ranges from poor service delivery to service delay, discontinuity of care, professional misconduct, and bureaucratic procedures. These have led to poor public confidence in healthcare and made the federal teaching hospital unattractive to the consumers of hospital services (Iliyasu, Abubakar, Abubakar, Lawan, & Gajida 2010; Olowu, 2008) and has contributed to increase in mortality rate in the country (Mohammed, Aliyu & Mohammed, 2013;Israel & Sunday, 2009). It is worrisome that AEFUTHA, has been criticized for traditional hierarchical structures and lack of responsiveness associated with delay in provision of medical consumables has encouraged patients to seek medical attention in private clinics (Mohammed, Aliyu & Mohammed, 2013) and accountability on the side of medical staff may continue to be a nightmare.…”