HOMBSAT—An Instrument for Measuring Home-Buyer Satisfaction

Torbica, Željko M.; Stroh, Robert C.

doi:10.1080/10686967.2000.11918919

Cited by 14 publications

(9 citation statements)

References 5 publications

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“…Bolarinwa (2015) has argued that, throughout the history of scientific research, scholars have been dedicated to the development of assessment instruments that are accurate enough, so that possible errors and deviations do not compromise the results of the research. The relevance of the reliability and validity of research instruments is shown in Martinez-Lorente et al (1998), Moustakis et al (2006), Saravanan et Rao (2006) and Torbica et Stroh (2000). Based on this context, the first hypothesis, H1, has been developed, as follows: H1: The PNI assessment instrument presents satisfactory levels of reliability.…”

Section: Based Onmentioning

confidence: 96%

The Brazilian Innovation Award: Analysis of assessment instrument validity and reliability

Delesposte¹,

Coutinho²,

Narcizo³

et al. 2019

BJO&PM

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Goal: This article presents an analysis of the validity and reliability of the assessment instrument used in the 2016–2017 Brazilian Innovation Award. Design/Methodology/Approach: This study used multivariate analysis techniques on the data from 2,651 companies. Two hypotheses were tested. The first (H1), related to reliability, used Pearson’s Correlation and Cronbach’s alpha. The second hypothesis (H2), related to validity, used Confirmatory factor analysis (CFA). Results: The instrument is reliable and valid and is an important mechanism for the assessment of the maturity of innovation management. Limitations of the investigation: One of the constructs can still be improved in future studies and applications, although it has demonstrated acceptable levels of reliability and validity. Practical implications: The combined use of the constructs “organizational dimensions” and “innovation outcomes” proved to be an accurate conceptual model for assessing the maturity level of innovation management in organizations. Originality/Value: The instrument is a robust diagnostic instrument and, with appropriate adaptations, it can be replicated and used in other contexts and countries, providing international comparative studies.

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Section: Based Onmentioning

confidence: 96%

The Brazilian Innovation Award: Analysis of assessment instrument validity and reliability

Delesposte¹,

Coutinho²,

Narcizo³

et al. 2019

BJO&PM

View full text Add to dashboard Cite

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“…To measure home-buyer satisfaction, Torbica and Stroh [15][16][17] developed a model, called HOMBSAT, with three distinct dimensions of house design, house and services. The indicators of house design and house are used to rate the product quality of a transaction, whereas indicator of services is used to rate the service quality.…”

Section: Related Researchmentioning

confidence: 99%

Development of a customer satisfaction evaluation model for construction project management

Yang

Peng

2008

Building and Environment

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“…Various tools for assessing homebuyer's satisfaction have been developed. For instance, Torbica and Stroh (2000) proposed HOMBSAT, a tool which can provide total home-buyer satisfaction. Tang, Lu and Chan (2003) studied client satisfaction using a questionnaire-based survey.…”

Section: Introductionmentioning

confidence: 99%

Modelling Customers’ Perception of the Quality of Services Provided by Builders: A Case of Victoria, Australia

Gurmu

Galluzzo²,

Kite³

2021

CEB

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Consumer satisfaction is essential for quality assurance, business survival and economic prosperity. It can also be used as an indicator of the occurrence of defects in the houses delivered by builders. The objective of this study is to compare the quality of services provided by volume and small builders, and to develop a model for predicting the chance of occurrence of structural defects in houses. A list of home builders was obtained from Australia’s Housing Industry Association media release 2019. Thereafter, customer reviews of 10 volume builders and 107 small builders were obtained from publicly available data. Overall, 2336 reviews for volume-builders and 2037 reviews for small builders were analysed quantitatively. Further, using the scores provided by customers, the probability-based regression model for the structural integrity of residential buildings was developed. Generally, the research found that for volume-builders, customers have the highest satisfaction level for ‘customer service’ and the lowest satisfaction level for ‘plumbing and waterproofing’ work. However, for small builders, customers have the highest confidence in the ‘structural integrity’ of their buildings and the least confidence in projects ‘timeliness’. Clients can use the stochastic-based model to predict the probability that a builder could deliver a house with low structural defects. The model showed that if a customer service score for a particular builder is less than 3.3, then there is a higher chance of having structural defects. This research contributes to the body of knowledge by developing and validating the logistic regression model that can be used as a tool to assess the quality of services provided by home builders. Moreover, the research provides useful information which can assist builders to improve the quality of services they provide.

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HOMBSAT—An Instrument for Measuring Home-Buyer Satisfaction

Cited by 14 publications

References 5 publications

The Brazilian Innovation Award: Analysis of assessment instrument validity and reliability

The Brazilian Innovation Award: Analysis of assessment instrument validity and reliability

Development of a customer satisfaction evaluation model for construction project management

Modelling Customers’ Perception of the Quality of Services Provided by Builders: A Case of Victoria, Australia

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