Home owners and developers relationships: exploring the cordiality factor

Rotimi, Funmilayo Ebun; Tookey, John; Rotimi, James Olabode Bamidele

doi:10.1108/ss-06-2014-0024

Cited by 8 publications

(10 citation statements)

References 17 publications

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“…Real estate entrepreneurs should heed buyers’ preferences by injecting contemporary architectural design in order to spur sophistication of discerning homebuyers and investors. It is suggested that the developers apply a customer survey to determine their needs and expectations as well as providing a different standard of quality performance with other firms (Rotimi et al , 2015). Paradoxically, many property developers argued that the implementation should be accompanied with high creativity to accurately gauge the development pattern.…”

Section: Discussionmentioning

confidence: 99%

“…Lee and Ng (1996) add that, through up-to-date-information on homebuyers’ preferences, business success of housing developers can be achieved. Tapping the exact segment of the housing market warrants housing developers to study consumer’s preferences and tastes via feasibility research and use of a scientific approach (Jaafar et al , 2015; Miles et al , 2000; Rotimi et al , 2015). The findings will be useful for improving the design and development of future housing projects while implicitly providing competitive advantage in today’s property market environment.…”

Section: Literature Reviewmentioning

confidence: 99%

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Achieving business success through land banking and market analysis

Bakar

Jaafar

2018

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Purpose The purpose of this paper is to examine the effects of land banking strategy and market analysis towards the performance of Malaysian housing developers. Design/methodology/approach Through in-depth interviews, participants shared their opinions on success factors of housing development firms with a focus on land banking and market study. Content analysis was performed on the data, identifying the connection between both strategies and their superior performance. Findings The study presents interesting findings in that it lends support to the existing literature as such land banking and market analysis do affect the business competitiveness of housing developers. Albeit subjective in nature, the comments received from respondents are revelatory and have implications for the level of performance perceived by the organisations, as well as the experience of housing entrepreneurs in assembling the land bank and gauging the housing market. Practical implications Though not a substitute for quantitative problem solving, this piece of work serves as a corroborative evidence to improve the satisfaction of homebuyers, industry players and policymakers. The paper ends by recommending that the study be repeated in Malaysia, this time with the involvement of other stakeholders, to enrich the findings. Originality/value To the best of authors’ knowledge, this is the first research performed in the Malaysian context in which the strategies of private housing developers comprising land banking and market analysis were explored in relation to business success. Hence, the present study not only contributes to the existing property literature, but also makes an important contribution to the business performance and firm competitiveness in the lens of Malaysian entrepreneurs.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Achieving business success through land banking and market analysis

Bakar

Jaafar

2018

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“…Additional studies have shown that the production process, product handover, and post-occupancy customer services have a significant impact on how customers perceive and evaluate the quality of a building project [7,8,14,22]. The occurrence of defects after the product handover and poor customer service can greatly impact customer satisfaction.…”

Section: Definition Incidence and Relationship With Managerial Indicatorsmentioning

confidence: 99%

CBA-Based Evaluation Method of the Impact of Defects in Residential Buildings: Assessing Risks towards Making Sustainable Decisions on Continuous Improvement Activities

et al. 2021

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Evaluating the impact of defects in buildings and ranking the most impactful ones enables construction companies to better choose which paths to take in light of continuous improvement activities to support more sustainable decisions regarding the design and operation of buildings. As a result, the risks of the different choices are more clearly identified while assessing all tangible and intangible aspects of residential building defects in a structured way. Although recent studies on managing construction defects in residential buildings have focused on monetary losses associated with maintenance activities based on the defect’s frequency and severity, these studies do not take into account the levels of customer satisfaction. To address this gap, this paper proposes a novel evaluation method of the impact of defects to support decision-making in managing defect occurrences in residential buildings. The goal is to rank the defects’ impact based on a combination of some critical aspects: frequency of occurrence, financial considerations on repairing such defects, the impact that these defects have on customer satisfaction, and the cost and complexity of preventing and minimizing these defect occurrences through continuous improvement activities. The method consists of a structured set of steps that use data from technical assistance departments and customer satisfaction surveys, where information about the users’ level of satisfaction and the occurrence of defects is available. In this paper, data obtained from a construction company were used to test and validate the proposed method. The method also examines the challenges and barriers associated with the technique and points out that difficulties in acquiring reliable data are a bottleneck for making conscious and sustainable decisions to address construciton defects. Moreover, the case study results highlight essential capabilities needed by companies to correctly assess the impact of defects, such as correctly logging data in a structured database and having skilled personnel to verify defects users might have complained about. The paper ends by proposing a set of guidelines to use the method and stressing that structured methods for decision-making are crucial to analyze construction defects in a structured way while also incorporating the user’s perspective. The proposed method is expected to improve sustainable managerial decisions where economic, environmental, social, and technical risks can be accounted for to enhance the quality of projects from the customer’s perspective. Such analysis can help optimize and prioritize the use of resources and minimize the economic impact of activities on the construction company.

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“…Throughout this period of time numerous other academics and practitioners have researched both defects, snagging, quality and rework within the UK house building industry including Sommerville and McCosh (2006), ), Craig (2007 Sommerville (2008) Auchterlounie (2009) and, Rotimi et al (2014 with the majority of these focusing on defects in terms of numbers created. It is generally acknowledged that the number of defects at the completion or handover stage (completion of the end-product) of a building appears to have a positive or negative influence on the satisfaction of the client or customer, however over the last two decades the construction industry has become obsessed with the attainment of quality through the measurement and use of defects as a proxy.…”

Section: The Literature the Concept Of Quality And Quality In House Bmentioning

confidence: 99%

The UK housing developers’ five-star rating: fact or fiction?

Boothman

Craig

Sommerville

2018

JFM

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Purpose The purpose of this paper is to explore how the data collected by the House Builders Federation (HBF)/National House Building Council (NHBC) surveys are used in practice to improve the service provided to the customers, the transition of any changes into practice and the overall management of the customer satisfaction process by the builder. Design/methodology/approach A qualitative approach to the research was adopted, and the findings from the interviews provide an indication of the views from a range of private/speculative house builders relating to the areas of customer satisfaction and the ratings provided through industry-based surveys. Findings This paper has uncovered the views and opinions of private house builders relating to customer satisfaction and five-star ratings. The findings provide evidence that the house building industry is not fully engaged with the HBF five-star-related concept and that they provide a differing level of service in relation to customer satisfaction. Research limitations/implications The research concluded that the customer can be manipulated by the builders in some cases causing a bias in the market; on the whole, the customer satisfaction surveys and star rating are simply seen as a marketing tool, used by the builders marketing department as a sign of quality and a way to promote the company. Practical implications This paper is of interest to private house builders and the wider construction industry and will aid their understanding of not only generic customer satisfaction but also in particular customer satisfaction in new build housing and quality-related ratings/targets applied by industry bodies. Originality/value The paper provides an insight to house builders practices by examining the use of the HBF/NHBC survey results and how they are used to manage and improve the service provided to the customer, and the results therefore are of value to the end home buyer and the wider house building industry.

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Home owners and developers relationships: exploring the cordiality factor

Cited by 8 publications

References 17 publications

Achieving business success through land banking and market analysis

Achieving business success through land banking and market analysis

CBA-Based Evaluation Method of the Impact of Defects in Residential Buildings: Assessing Risks towards Making Sustainable Decisions on Continuous Improvement Activities

The UK housing developers’ five-star rating: fact or fiction?

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