“…IoT, robots, big data and artificial intelligence are features of Industry 4.0 (Hua et al , 2020; Yan et al , 2017; Zarezadeh et al , 2022). One of the emerging industries is IoT which is broadly used in diverse domains, such as energy, health care, chemical, education, transportation, manufacturing, smart cities and the hospitality industry (Erdem et al , 2018; Madakam et al , 2015; Makhdoom et al , 2018; Pizam, 2017). IoT could be also defined as “a network of interconnected objects, in which every object in the world seeks to communicate and exchange information actively” (Ali et al , 2018, p. 328).…”