Horizontal collaboration in the last mile distribution: gauging managerial response to disruption and abnormal demand

Argyropoulou, Maria; Zissis, Dimitris; Korfiatis, Nikolaos; Zampou, Eleni

doi:10.1108/bij-06-2021-0328

Cited by 7 publications

(4 citation statements)

References 58 publications

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“…The customer's opinion of the physical environment (be it home, office, or someplace else) when receiving the delivery can have a direct relation to their opinion about the delivery experience [4]. The horizontal collaboration of resources is used by businesses to benefit from both reduced cost and faster delivery, owing to better fleet and vehicle utilization resulting from the aggregation at the same tier, while reducing both traffic and carbon emissions [5]. Another reason for missed deliveries is that the schedules for delivery agents are generated based on the shortest tour distance and should rather factor in the availability of the customer to minimize the costs of missed deliveries [6].…”

Section: Literature Reviewmentioning

confidence: 99%

Towards Achieving Customer Satisfaction in Last Mile Delivery for E-commerce Sector: A MCDM Approach

Shaikh,

Gupta,

Srivastava

2023

Data Science and Intelligent Computing Techniques

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Last mile delivery is the last leg in the delivery of finished goods from the manufacturer’s facilities to the end customer, and in the case of e-commerce, last mile delivery of the product is the only physical touch point between businesses and customers, so it becomes even more important to achieve customer satisfaction in last mile delivery of the product to gain brand equity and brand loyalty so that the customers stay on your platform. To identify the most favorable mode of last-mile delivery that leads to customer satisfaction, a combination of multiple criteria decision-making methods, i.e., Technique for Order Performance by Similarity to Ideal Solution (TOPSIS) and Analytic Hierarchy Process (AHP), will be used. Essentially, this will be a fuzzy TOPSIS analysis of the different alternatives based on criteria identified to boost customer satisfaction, and the fuzzy criteria weights required for this calculation will be derived using the fuzzy AHP method. The results thus derived will guide to rank the different alternatives with respect to one another and to further derive our conclusion. Results of this survey suggest that the criteria for secure delivery of goods were the highest contributing mediators when it came to building customer satisfaction, and at the same time, the criteria for proximity to the delivery location were the least contributing criteria.

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Section: Literature Reviewmentioning

confidence: 99%

Towards Achieving Customer Satisfaction in Last Mile Delivery for E-commerce Sector: A MCDM Approach

Shaikh,

Gupta,

Srivastava

2023

Data Science and Intelligent Computing Techniques

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“…With leading companies such as Amazon and Walmart offering multiple different delivery options such as same-day delivery or even 2-h delivery, customers are given a lot of choices to choose from. Customers now demand every business to deliver products and services rapidly, accompanied by a seamless user experience (Argyropoulou et al, 2022; Source(s): Adapted from Castillo and Jain (2019); Motavallian (2019) Markovitch and Willmott, 2014). Customers are much more likely to stop shopping with a business again after a bad experience (Hufford, 2019).…”

Section: The Benefits Of Last Mile Deliverymentioning

confidence: 99%

Last mile delivery in logistics and supply chain management: a bibliometric analysis and future directions

Akbari

2022

BIJ

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PurposeThe main objective of this paper is to provide a systematic literature review (SLR) and structured insight into last mile delivery, ultimately identifying gaps in current knowledge and proposing a framework for future research direction in terms of sustainability in the area.Design/methodology/approachThis paper identifies and synthesizes information from academic journals and examines “Journals and Publishing place,” “Geographic location,” “Year of Publication,” “University and Author Affiliation,” “Themes and Sub-themes,” “Theory,” “Research Design, Methods and Area” and “Industry Involvement.” A collection of online databases from 2005 to 2020 were explored, using the keywords “Last mile delivery,” “Last mile logistics,” “Last mile transportation,” “Last mile fulfillment,” “Last mile operations” and “Last mile distribution” in their title and/or abstract and/or keywords. Accordingly, a total of 281 journal articles were found in this discipline area, and data were derived from a succession of variables.FindingsThere has been significant growth in published articles concerning last mile delivery over the last 15 years (2005–2020). An in-depth review of the literature shows five dimensions of the last mile: last mile delivery, transportation, operations, distribution and logistics. Each of these dimensions is interrelated and possess clustered characteristics. For instance, last mile operations, last mile transportation and last mile delivery are operational, whereas last mile distribution is tactical, and last mile logistics possess strategic characteristics. The findings also indicate that even though the sustainability concept can be incorporated into all levels of the last mile, the current literature landscape mainly concentrates on the operational level.Research limitations/implicationsThis review is limited to academic sources available from Emerald Insight, Science Direct, Taylor and Francis, Springer, MDPI and IEEE containing the mentioned keywords in the title and/or abstract/or keywords. Furthermore, only papers from high-quality, peer-reviewed journals were evaluated. Other sources such as books and conference papers were not included.Practical implicationsThis study dissects last mile delivery to produce a framework that captures and presents its complex characteristics and its interconnectedness with various related components. By analyzing last mile delivery in its entirety, the framework also helps practitioners pinpoint which levels of last mile delivery (operation, tactical or strategic) they can incorporate the concept of sustainability.Originality/valueThe research findings enrich the contemporary literature landscape and future work by providing a conceptual framework that incorporates the “economic,” “environmental” and “social” pillars of sustainability in all dimensions of the last mile delivery.

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“…Horizontal logistics collaboration (HLC) has been recognized as an important business strategy to improve the performance of logistics activities (Argyropoulou et al, 2022). HLC refers to a situation where two or more firms, operating on the same supply chain level, collaborate on logistics activities to reach mutual goals (Badraoui et al, 2022a).…”

Section: Introductionmentioning

confidence: 99%

Horizontal logistics collaboration success factors: expectations versus reality

Badraoui

Lans²,

Boulaksil³

et al. 2023

BIJ

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PurposeThis study aims to compare the expectations of non-collaborating professionals and the actual opinions of collaborating professionals regarding success factors of horizontal logistics collaboration (HLC) and investigates the reasons behind the observed differences.Design/methodology/approachThis study employs a mixed-method approach. First, a survey is conducted to collect data from two samples representing collaborating and non-collaborating industry professionals. Second, confirmatory factor analysis (CFA) is used to compare the measurement models from the two samples and identify their similarities and differences. Third, a Delphi study is conducted to identify factors limiting collaborative behavior.FindingsThe results show that collaborating professionals exhibit lower levels of joint relationship efforts and trust than expected. This is primarily due to inadequate information sharing, poor collaboration formalization and the absence of a clear costs and benefits allocation mechanism.Practical implicationsThe findings indicate that, in HLC, managers should give high importance to facilitating timely and complete information exchange, putting in place an acceptable costs/benefits allocation mechanism, formalizing the collaboration and prioritizing integrity over competency when selecting partners.Originality/valueTo the best of the authors’ knowledge, this is the first study that shows the existence of differences between industry professionals' pre-collaboration expectations and the actual experiences in HLC. This is also the first study that points to the exact HLC enablers that fail in practice and the barriers responsible for it.

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Horizontal collaboration in the last mile distribution: gauging managerial response to disruption and abnormal demand

Cited by 7 publications

References 58 publications

Towards Achieving Customer Satisfaction in Last Mile Delivery for E-commerce Sector: A MCDM Approach

Towards Achieving Customer Satisfaction in Last Mile Delivery for E-commerce Sector: A MCDM Approach

Last mile delivery in logistics and supply chain management: a bibliometric analysis and future directions

Horizontal logistics collaboration success factors: expectations versus reality

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