Hoshin kanri: a strategic approach to maintenance performance management

Abstract

The Hoshin kanri is a popular methodology for strategic policy planning and deployment. The approach is widely used by firms as a tool for aligning organizational objectives at the strategic level with key performance measures at the tactical and operational levels. Moreover, the methodology presents a structured means for translating performance measures into specific performance indicators. Based on the performance indicators, decision makers are able to measure the performance of processes/systems and consequently, implement corrective actions. However, despite its successful implementation in diverse sectors such as finance, banking and quality management, not much work is mentioned regarding its use in maintenance performance management. Yet, recent literature underscores the strategic importance of performance measurement as a means of evaluating the effectiveness of implemented maintenance strategies. This paper adapts the Hoshin kanri technique for strategic maintenance performance management. The tool's applicability is demonstrated through the case study of an edible oil processing facility. The technique proposes a structure for; aligning strategic objectives to key performance indicators at the shop floor, setting performance targets and implementing improvement actions. Moreover, the technique is user intuitive and involves personnel at all levels in the organization.

A systematic approach for maintenance performance measurement

“…Additionally, the maintenance decisions have become more sensitive to the entire process of manufacturing industries. Based on the emerging trends of employee well-being, legal compliance and environmental aspects, the conventional decision-making practices of maintenance management have been moderated (Chemweno et al , 2014). The essence of correct and updated maintenance decisions makes the potential link to performance data of maintenance of building systems.…”

Implantação de um Modelo de Gestão por Resultados em uma Empresa de Transporte Ferroviário

“…Uma das metodologias consagradas que colaboram para desdobrar os objetivos em ações práticas é o Hoshin Kanri, um termo de gestão japonês que pode ser traduzido como "implantação de políticas ou diretrizes", e que teve origem no trabalho pioneiro da indústria de manufatura japonesa no controle de qualidade total, no final dos anos 1960. É uma metodologia que auxilia no planejamento e implantação de diretrizes, sendo amplamente utilizado por empresas como uma ferramenta que alinha os objetivos organizacionais de nível estratégico com as principais medidas de desempenho necessárias no plano tático e operacional (CHEMWENO et al, 2014;KHADRI AHMED, 2016).…”