Hospital and homecare nurses' experiences of involvement of patients and families in transition between hospital and municipalities: A qualitative study

Abstract

Background: Involving patients and families in nursing care is essential to improve patients' health outcomes. Furthermore, families play an essential role in supporting patients by helping nurses understand the patient's everyday life. However, families also need support. Involvement of patients and families is especially important when patients are transferred between hospital and home as transitions heighten the risk of compromising quality and safety in care. However, no consensus exists on how to involve them. Consequently, this may challenge a systematic approach toward patient and family involvement. Aim:To describe hospital and homecare nurses' experiences with involving patients and their family members in nursing care in the transition between hospital and municipalities.Method: Focus group interviews were conducted in the Gastro unit at a large university hospital in Denmark. Participants included 10 hospital nurses from three wards at the Gastro unit and six homecare nurses from one of three municipalities in the hospital catchment area (total n = 16). Data were analysed using qualitative content analysis. The study is reported according to the Consolidated Criteria for Reporting Qualitative Research.Findings: Our analysis revealed one overall theme -"The complexity of involvement" -based on four categories: gap between healthcare sectors increases the need for patient and family involvement, lack of time is a barrier to patient and family involvement, involvement is more than information, and involvement as a balancing act. Conclusion:The nurses experienced patients' and families' involvement as essential, but a discrepancy was found between nurses' intentions and their actions.Aspects related to a gap between healthcare sectors and various understandings of involvement challenged the systematic involvement of patients and families in the transition between healthcare sectors. However, the nurses were highly motivated

Cross‐sectoral exchange of nurses: An intervention study

“…Other studies show the same. IT systems do not adequately support cross‐sectoral communication, and communication is often complicated due to different organisational workflows and rules on what is shared [24–26]. In addition, the use of different language forms in written communication, both in our study and in other studies, is associated with risks of misunderstandings and medication errors [21].…”

“…Similarly, other studies have shown that personal contact between nurses in the two sectors is conducive to collaboration on patient admission and discharge [21, 22] and that lack of personal contact is considered an obstacle to good collaboration [23, 24].…”