“…However, only about a quarter ( n = 6 studies) of the studies in this review actually approached professionals and collected information directly from them. The methodologies used in these studies explored professionals’ working-together experience, including data gathering using a questionnaire, Delphi approach, a task-tracing instrument, and rapid improvement events (Balsley et al, 2019; Kistin et al, 2010; Okato et al, 2018; Ross et al, 2019) as well as two studies that used semistructured interviews (Itzaky & Zanbar, 2014; Svärd, 2014). These studies emphasized the importance of professionals’ feedback on their everyday practice and its crucial contribution to meeting key goals such as: - identifying weak links in the workflow: For example, indicate on communication gaps in the habitual way the work is carried out (Balsley et al, 2019);
- uncovering insufficient expertise: -For example, competence and skills around particular patient populations, such as pregnant women (Okato et al, 2018) or patients with reported sexual abuse (Hoehn et al, 2018);
- direct improvement efforts to meet workforce needs: For example, when professionals voiced the importance of encouraging active interprofessional collaboration and team collegiality, as well as investment of hospital’s resource (Kistin et al, 2010); and
- detecting unexpected and unwanted outcomes of reforms: -Such as limited investment of time by in-hospital social workers in CPTs CM activities (Ross et al, 2019) following the introduction of a care coordination strategy leading, escalation in power struggles and friction between social workers and physicians following an increase in physicians’ confidence dealing with SCAN following training (Itzaky & Zanbar, 2014), and the impact of institutionalized norms of action (e.g., juridical, therapeutic, or medical) on the role or position (i.e., active, passive, or reflective) social workers took in CPTs (Svärd, 2014).
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