Hospital capacity management decisions: Emphasis on cost control and quality enhancement

Li, Ling; Benton, W. C.

doi:10.1016/s0377-2217(02)00225-4

Cited by 73 publications

(81 citation statements)

References 23 publications

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“…For the healthcare service organization, high healthcare service quality is one of important keys to improve patient satisfaction, maintain long-term competitive advantage and obtain profits [30,31]. Li and Bento [32] made a point that the necessary conditions for ensuring high quality of healthcare were appropriate technology, timely treatment, adequate demand-based service supply, and acceptable standards of healthcare practice. Healthcare service as a cornerstone of society, its impact is throughout the aspects of pharmaceutical, social, political, moral, commercial and economic [33].…”

Section: Measurement Of Healthcare Service Qualitymentioning

confidence: 99%

Performance Measurement of Healthcare Service and Association Discussion between Quality and Efficiency: Evidence from 31 Provinces of Mainland China

2017

Sustainability

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Performance of healthcare service includes quality and efficiency, so there is inevitably an association between them. In general, it is believed that there is a trade-off between quality and efficiency; however, we prove that it is not completely accurate. We take the quality as an additional output to measure the healthcare service efficiency creatively, and discuss the association between quality and efficiency based on the effect of quality on relative efficiency. Firstly, we use TOPSIS method to calculate relative quality index values of healthcare service of 31 provinces of mainland China. This practice ensures the consistent comparison of 31 provinces' qualities. Subsequently, we measure the 31 provinces' relative performances and efficiencies of healthcare service with consideration of quality or not, by constructing DEA models. Then, we analyze the association between quality and efficiency from each group of the national, east, central and west, and conclude that the association between them is different along with their advantage degrees of quality and efficiency. Finally, we use the Tobit regression method to test 12 environment variables' net impacts on efficiency values both with consideration of quality or not. The results indicate that the main drivers of healthcare service efficiency are different when we take quality as an additional output or not. This article contributes to the field of performance measurement of healthcare service, puts forward a new method to integrate quality and efficiency and provides management guidelines.

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Section: Measurement Of Healthcare Service Qualitymentioning

confidence: 99%

Performance Measurement of Healthcare Service and Association Discussion between Quality and Efficiency: Evidence from 31 Provinces of Mainland China

2017

Sustainability

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“…Li (1997) explored the relationships between hospital management practices and service quality performance, whereas Li and Collier (2000) investigated the role of technology and quality on hospital financial performance. Li and Benton (2003) measured the impact of hospital management decisions on cost performance and quality performance, while Li and Benton (2006) investigated the impact of hospital technology and nurse staffing management decisions on cost performance and quality performance. Patient satisfaction was measured as an outcome by Meyer and Collier (2001) and by Marley et al (2004).…”

Section: Performancementioning

confidence: 99%

Accessing antecedents and outcomes of RFID implementation in health care

Reyes

Visich

2012

International Journal of Production Economics

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This research first conceptualizes, develops, and validates four new constructs for studying RFID in health care, including Drivers (Internal and External), Implementation Level (Clinical health care organizations and the measurement scales were validated using structural equation modeling. Second, a framework is developed to discuss the causal relationships among the above mentioned constructs and the established construct Performance. The research also compares perception differences regarding RFID implementation among the non-implementers, future implementers, and current implementers of RFID. It is found that both future implementers and current implementers consider RFID barriers to be lower and benefits to be higher compared to the non-implementers.

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“…Ulrich (1998) has pointed out that the competence level and the commitment level affect the capabilities of talented employees to get things done. Thus, leaders and managers face a challenge in insuring workforce competence as one of organizations' key dimensions and their efforts will increase the profile to compete (Mercer 1998;Kowalski 2003;Li and Benton 2003).…”

Section: Workforce Competency Profilementioning

confidence: 99%

Perceptions of Human Capital Measures: From Corporate Executives and Investors

2009

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Purpose This study compared the perceptions of executives and investors in terms of the importance to disclose human capital measures and their knowledge of those measures. Design/methodology/approach Forty-nine senior-level executives (41 % response rate) from service-oriented, public-listed companies in Australia and 33 investors (47% response rate) from various fund management companies responded to our survey. Findings The investors indicated the importance to disclose certain human capital measures more than the executives. The executives appeared to show a better understanding than the investors on indicators such as staff satisfaction index, staff capacity, motivational index, workforce stability, and workforce competence profile. Implications To date, researchers have explored human capital from a piecemeal perspective. A more integrated and multifaceted measure of human capital has the potential to benefit fund managers and executives. (full-time, contract, or temporary), staff turnover, average years of experience, and average age of management and operational staff would shed some light on investment decisions for fund managers. Executives could utilize the measures to reflect on an assortment of human capital issues that are relevant to their organizations and stakeholders, especially the investment community. Originality/value This study proposed a more inclusive measure of human capital by integrating traditional measures of human capital and non-accounting measures (e.g., educational level, experience, and motivation). A comparison of the perspectives of executives and investors revealed preferences for certain information, which can help to improve the perception of transparency and accountability.

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Hospital capacity management decisions: Emphasis on cost control and quality enhancement

Cited by 73 publications

References 23 publications

Performance Measurement of Healthcare Service and Association Discussion between Quality and Efficiency: Evidence from 31 Provinces of Mainland China

Performance Measurement of Healthcare Service and Association Discussion between Quality and Efficiency: Evidence from 31 Provinces of Mainland China

Accessing antecedents and outcomes of RFID implementation in health care

Perceptions of Human Capital Measures: From Corporate Executives and Investors

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