Hospital nurses’ perceptions of distributive justice under the national health insurance scheme in Indonesia

Kurniati, Anna; Rosskam, Ellen; Efendi, Ferry

doi:10.1016/j.colegn.2021.01.003

Cited by 6 publications

(6 citation statements)

References 14 publications

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“…According to Harwood, providing evidence, which may also be called testimonials, will increase the likelihood of a successful persuasion process, as well as improve the credibility of Banyu Bening itself, since it will describe a community that has benefited the people a lot, and most importantly, make the ideas conveyed by this community can be trusted by others (Willis, 1978) (Sokang et al 2019) places. Health issues are always developing in Indonesia, one of which is the high concern of the public about the expensive cost of health facilities, especially for the treatment of particular acute diseases such as cancer and diabetes (Kurniati et al 2021) (Lestari, 2014 (Jauhari et al 2008). Such a phenomenon can be seen from the number of Indonesians who choose alternative medicine compared to hospitals for economic reasons.…”

Section: Healthmentioning

confidence: 99%

Community-Based Disaster Mitigation Communication Strategy Through Rainwater Harvesting Movement

Hidayat,

Ikhsano,

Assegaf

et al. 2023

J. Professional Business Review

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Purpose: This study aims to see the strategy of the Banyu Bening Community in campaigning for rainwater to various regions in Indonesia. This research is vital in order to obtain insights in implementing climate change disaster mitigation which is based on community. Theoretical framework: Recent literature has reported good results in both student performance and satisfaction in blended learning (Dziuban et al., 2004). However, there is still much to investigate and learn about BL because it is a recent development. Design/Methodology/Approach: This study uses a qualitative research design which was carried out at the main headquarters of the Banyu Bening community, namely the Yogyakarta Sekolah Air Hujan. Data was collected by conducting direct interviews with three members of the Banyu Bening Community and participating in a forum group discussion with participants from outside the community, including; academics, members of the Regional House of Representatives, the Yogyakarta Regional Disaster Management Agency, and the Jepara Regency Environmental Service. Findings: The strategies practiced by the Banyu Bening Community combine elements of religion, health and economy in educating people on the Rainwater Harvesting Movement, in such a manner that more people will feel the benefits of rainwater from the perspective of health and economy. In addition, each message that is conveyed is adjusted to the target audience. Research, practical & social implications: The Banyu Bening Community has implemented various communication strategies. The strategies that Banyu Bening Community can be implemented for campaign or communicate something to the community. Moreover, for academics, it can support new knowledge to analize new phenomenon. Originality/Value: A significant contribution to the body of knowledge is achieved through testing and subsequent confirmation of the effects of communication strategy. This research is very important to gain insight in implementing communication strategies for the interests of people and the environment that are collective and mass in nature.

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Section: Healthmentioning

confidence: 99%

Community-Based Disaster Mitigation Communication Strategy Through Rainwater Harvesting Movement

Hidayat,

Ikhsano,

Assegaf

et al. 2023

J. Professional Business Review

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“…Jaminan kesehatan memainkan peran mendasar dalam ekonomi karena mereka mengelola risiko pada individu, perusahaan, dan negara (Ecer & Pamucar, 2021). Dengan adanya asuransi pada jaminan kesehatan, masyarakat tidak perlu khawatir terkena penyakit yang tidak terduga seperti pada masa pandemi Indonesia menggunakan skema pembiayaan kesehatan dengan memanfaatkan Badan Penyelenggara Jaminan Sosial (BPJS) kesehatan sebagai pihak ketiga (third party) dalam penanganan klaim Covid-19 (Kurniati, Rosskam, & Efendi, 2021). Prinsip keadilan distributif sangat penting bagi BPJS kesehatan dalam menganalisis klaim pelayanan kesehatan akibat Covid-19 di Indonesia.…”

Section: Pendahuluanunclassified

“…Dalam penelitian ini, metode yang dipakai sesuai dengan teori struktur klaim asuransi kesehatan termasuk di antaranya dasar asuransi kesehatan dan dispute klaim (Ilyas, 2006;Thabrany, 2017). Aspek-aspek yang dilihat dalam penanganan dispute klaim Covid-19 di 9 provinsi tersebut mencakup kebijakan maupun prosedur penanganan klaim pasien Covid-19, prosedur verifikasi klaim pasien Covid-19, kendala pemenuhan berkas klaim pasien Covid-19, dan disparitas dispute klaim pasien Covid-19 di 9 provinsi di Indonesia (Bintang et al, 2019;Djalante et al, 2020;Irwandy & Sjaaf, 2020;Kurniati et al, 2021;Ng et al, 2019). Kemenkes dapat memberikan uang muka paling banyak 50 persen dari setiap jumlah klaim yang diajukan oleh rumah sakit, jika memenuhi persyaratan Kemenkes.…”

Section: Teori Dispute Klaim Asuransiunclassified

Pengalaman Indonesia dalam Penanganan Dispute Klaim Covid-19

Nugraheni,

Hartono,

Situmorang

et al. 2022

aspirasi

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Dispute claims for Covid-19 patient financing become a problem amidst the pandemic that could impact the sustainability of health service cash flow in several provinces in Indonesia. This research aims to explore the handling and dispute claims of Covid-19 patients in nine provinces in Indonesia. Also, this is qualitative research using a case study approach. Informants came from primary and secondary health services. Data analysis was carried out by means of triangulation of sources between the informants. The results from this research indicate that several provinces still have difficulties using the online application for claim handling based on the experience that has occurred. Other obstacles include claim documents that failed to upload, unreadable documents, and residents without a national identity number or NIK. These are what made most of the dispute claims occur due to the incomplete claim files and the criteria for guaranteed patients who were not eligible. One of the efforts the hospital took was improving the hospital management information system to minimize dispute claims. This research concludes that dispute claims are still vulnerable, so increasing the capacity and information system of health services, commitment, coordination, and regular socialization from the payer side is needed to prevent the dispute claims of Covid-19 patients.Abstrak:Dispute klaim pembiayaan pasien Covid-19 menjadi permasalahan di tengah pandemi yang dapat berdampak pada keberlangsungan arus kas pelayanan kesehatan di beberapa provinsi di Indonesia. Penelitian ini bertujuan untuk mengeksplorasi penanganan dan dispute klaim pasien Covid-19 di sembilan provinsi di Indonesia. Penelitian ini juga merupakan penelitian kualitatif dengan pendekatan studi kasus. Informan berasal dari pelayanan kesehatan primer dan sekunder. Analisis data dilakukan dengan cara triangulasi sumber antarinforman. Hasil dari penelitian ini menunjukkan bahwa beberapa provinsi masih kesulitan menggunakan aplikasi daring untuk penanganan klaim berdasarkan pengalaman yang telah terjadi. Kendala lainnya antara lain dokumen klaim yang gagal diunggah, dokumen yang tidak terbaca, dan penduduk yang tidak memiliki nomor identitas nasional atau Nomor Induk Kependudukan. Hal inilah yang membuat sebagian besar dispute klaim terjadi karena berkas klaim yang tidak lengkap dan kriteria jaminan pasien yang tidak memenuhi syarat. Salah satu upaya yang dilakukan pihak rumah sakit adalah dengan meningkatkan sistem informasi manajemen rumah sakit untuk meminimalisasi dispute klaim. Penelitian ini menyimpulkan bahwa dispute klaim masih terjadi sehingga peningkatan kapasitas dan sistem informasi pelayanan kesehatan, komitmen, koordinasi, dan sosialisasi secara berkala dari pihak pembayar diperlukan untuk mencegah terjadinya dispute klaim pasien Covid-19.

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“…[3][4][5] Within a hospital, nurses play an indispensable role as they are often the first and longest point of contact with patients. 6 Their responsibilities encompass the entire spectrum of nursing care, including the assessment process, nursing diagnosis, intervention, implementation, and the evaluation of care outcomes. 7 It is worth noting that nursing is among the healthcare sectors with the highest prevalence of occupational stress.…”

Section: Introductionmentioning

confidence: 99%

Perception of burnout syndrome among nurses providing nursing care in the emergency room at a hospital in Riau Province

Lastari,

Sari,

Sari

et al. 2024

Healthc Low-resour S

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The demands to nurses in the Emergency Room (ER) can lead to stress, potentially causing Burnout Syndrome. This may diminish the effectiveness of the nursing care provided to patients. This study aimed to explore the experience of Burnout Syndrome among nurses in the ER using a descriptive qualitative research design. Ten nurses from the ER participated in the study. All participants provided consistent answers, leading researchers to conclude data saturation through purposive sampling. In-depth interviews with a semi-structured format were conducted for data collection, and the Collaizi technique was employed for analysis. Findings revealed that nurses exhibited signs of Burnout Syndrome, such as physical, emotional, and mental exhaustion, while providing patient care, attributing this to the substantial workload.

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Hospital nurses’ perceptions of distributive justice under the national health insurance scheme in Indonesia

Cited by 6 publications

References 14 publications

Community-Based Disaster Mitigation Communication Strategy Through Rainwater Harvesting Movement

Community-Based Disaster Mitigation Communication Strategy Through Rainwater Harvesting Movement

Pengalaman Indonesia dalam Penanganan Dispute Klaim Covid-19

Perception of burnout syndrome among nurses providing nursing care in the emergency room at a hospital in Riau Province

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