Hospital performance dashboards: a literature review

Abstract

Purpose The purpose of this paper is to give a comprehensive and updated analysis of the available literature on hospital dashboards. Design/methodology/approach A search of the current literature was performed by searching electronic databases, including Google Scholar, EBSCO and Medline, as well as books. Findings In all, 48 manuscripts consisting of peer reviewed articles, conference proceedings, case reports and text books were included in this review. Practical implications Despite the numerous advantages of performance dashboards, several authors have mentioned a number of challenges. It was evident from the literature that any setting requires significant effort, especially to ensure the quality of data being collected. In fact, significant investment, both in terms of financial and human resources, is required to achieve an effective dashboard. Furthermore, most of the studies available in the literature were individual case reports or anecdotal accounts rather than empirical studies. Thus, further research is required to ascertain the effectiveness of performance dashboards. In view of these findings, each organisation should make its own decisions whether or not to adopt performance dashboards. Originality/value Most of the literature is fragmented as it reports the use of different types of dashboards, namely strategic, tactical and operational, as separate tools. This literature review contributes to knowledge as it brings together the different types of dashboards and the cascading effect of one dashboard onto another in order to achieve and retain organisational alignment with the overall strategic goals.

Lessons from mandated implementation of a performance management system

“…Previous literature has explored the pros and cons of Lean-based approaches (Daultani et al, 2015;Radnor et al, 2012) and hospital dashboards (Buttigieg et al, 2017;Pace and Buttigieg, 2017) in public healthcare organisations. However, while studies point to potential benefits of PMS, they also find that these benefits are not always achieved.…”

A Dashboard for Monitoring Opioid-Related Adverse Drug Events Following Surgery Using a National Administrative Database

“…Dashboards are increasingly being implemented across diverse health care settings as a way to improve quality and safety and to help decrease opioid use. 20,21 On a local level, dashboards have been implemented by primary care doctors for adherence with guidelines for treating respiratory infections, 22 diabetes, 23 in the intensive care units for ventilation bundles, 24 and in pharmacies for monitoring adverse events with anticoagulation. 25 On a health system level, quality improvement dashboards have been widely adopted in the United Kingdom by the National Health Service, as well as in Canada.…”

Smarter Screen Time: Integrating Clinical Dashboards Into Graduate Medical Education

“…3 When employed in the medical setting, they can be used to monitor case mix, increase adherence to practice guidelines, and facilitate higher quality and more efficient clinical care. [4][5][6][7][8][9][10][11][12][13][14] Within medical education, dashboards also hold the potential to enhance training in such fields as preventive medicine, population health, and systems management. [15][16][17][18][19] Detailed below are strategies for successful design and implementation of clinical dashboards for graduate medical education (GME) training programs.…”