Hospital Tweets on H1N1 and Death Panels: Text Mining the Situational Crisis Communication Response to Health Crises and Controversies

Roundtree, Aimee Kendall

doi:10.17646/kome.2018.13

Cited by 7 publications

(6 citation statements)

References 13 publications

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“…Lyu et al (2013) give the example of major flaws in Taiwanese spokespersons' performance during the 2013 SARS outbreak, where these spokespersons showed a poor understanding of media needs and the landscape. As they play a central role in crisis management during pandemics, healthcare organizations and institutes need to establish trust and engage actively and positively with stakeholders (McInnes & Hormoen, 2018;Ratzan & Moritsugu, 2014) and address the impact of the crisis on the healthcare industry (Roundtree, 2018).…”

Section: Domain Iii: Public Health Professionalsmentioning

confidence: 99%

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Jong

2020

Journal of Health Communication

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The primary objective of this paper is to propose a conceptual checklist to assess crisis communication efforts during pandemics and in their aftermath. No consolidated checklist exists for assessing the effectiveness of crisis communication at all levels during pandemics. A literature review was conducted, encompassing articles on crisis communication during SARS, swine flu, H1N1, ZIKA, Ebola, and/or COVID-19. Based on the review, a comprehensive checklist was developed to enable researchers and evaluators to assess and review all important aspects of crisis communication during pandemics. The final Assessment tool for Crisis Communication during Pandemics (ACCP) consists of 30 criteria. Further research is suggested to validate the checklist. The global COVID-19 pandemic is a crisis of unprecedented proportions. The crisis arrived in full view, yet it caught everyone off guard: politicians, hospital administrators, pundits, business owners, and the general population (Boin, Ekengren, & Rhinard, 2020). What distinguishes a pandemic from other crises are its characteristics as a "long wave event" (McInnes & Hornmoen, 2018). Where crises such as a major fire or airplane crash are over within a few hours or days, COVID-19 is, at the time of writing, an ongoing crisis that has generated widespread socioeconomic impact. Insight into how governments, citizens, businesses, and media have communicated during the pandemic may help to improve our learning from this crisis and support preparation for future pandemics. Countries on all continents have placed their citizens under various forms of lockdown during COVID-19, implementing measures from the obligation to wear face masks and maintain distance from others, to quarantines and school closures. Similar to earlier pandemics (Abraham, 2011), the initial need is for clear communication on what the public needs to do to reduce transmission as well as treatment advice. Everywhere, crisis communication is used as a public health intervention to inform and advise the public on necessary measures to minimize the impact of the COVID-19 pandemic. But as COVID-19 progresses around the world, communication efforts are also needed in terms of citizens' resilience, (national) public leadership, and in communicating with stakeholders whose businesses are closed or suffering from lockdown situations. At the same time, we have observed public leaders around the world who did not agree with the measures proposed by experts. US President Trump and Brazilian president Bolsonaro are examples of public leaders who consistently underplayed the messaging of experts with regard to social distancing and the wearing of face masks,

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Section: Domain Iii: Public Health Professionalsmentioning

confidence: 99%

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Jong

2020

Journal of Health Communication

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“…Las comunicaciones de crisis en las redes sociales durante pandemias anteriores han recibido una descripción bastante detallada en estudios científicos; por ejemplo, Roundtree (2018) sobre la gripe H1N1, y Stefanidis et al (2017) sobre el virus Zika. Los patrones deducidos se confirmaron durante la propagación de la infección por coronavirus.…”

Section: Palavras-chave (Font: Tesauro Da Unesco)unclassified

Información implícita y explícita en la percepción del covid-19 en los medios de comunicación social en español, alemán y ruso

Pilgún

Antonova

2022

Pacla

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La pandemia de covid-19 cambió radicalmente la vida de las personas, pero también el estado de cosas establecido en todas las esferas de la vida. Transformó las ideas medioambientales, los problemas sociales a nivel micro y microeconómico y el mecanismo de mercado para mantener la justicia económica. Las consecuencias de la pandemia han agudizado los problemas de individualismo, interseccionalidad, diversidad, inclusividad, etc. Se observaron riesgos desproporcionados y perspectivas empeoradas para los grupos social y económicamente vulnerables. En este estudio transcultural se analizó el contenido de las redes sociales, aplicando un enfoque multimodal y recurriendo a tecnologías de redes neuronales y a diferentes tipos de análisis de texto sobre la percepción del covid-19 producidos por los actores de habla hispana, alemana y rusa. El análisis de los datos permitió identificar rasgos comunes y diferentes de la percepción de diversos aspectos de la pandemia de covid-19 por parte de los actores comunicativos. Con la identidad de los temas expresados explícitamente, la información implícita para los tres tipos de usuarios fue significativamente diferente y se reflejó en el transcurso y la evolución diferenciados del mismo evento de pandemia en diferentes partes del mundo, lo cual arroja luz sobre sus razones culturales y políticas.

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“…Therefore, Twitter has been more effective than Facebook and Instagram in terms of restoring a company's reputation after a crisis, as it improves behavioral intentions and triggers positive engagement (Triantafillidou and Yannas, 2020). For this, the tweets will recycle links to news sources inherited limitations that plagued media coverage in their inability for quick response, as well as defensive and offensive tactical dialogues, such as increasing organized events, outreach, and expert opinion statements (Roundtree, 2018). I would have to say then that, in social media, the approval or disapproval of other people or the way other people are perceived are social norms that influence people's behavior (Cialdini and Goldstein, 2004).…”

Section: Crisis Communication and Social Mediamentioning

confidence: 99%

Risk perception and crisis communication during the Covid-19 pandemic: Analysis based on Twitter hashtags

Carvache-Franco,

Víquez-Paniagua,

Carvache-Franco

et al. 2022

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This research evaluates response strategies to crisis communication, in terms of perceived risks, in organizations during the Covid-19 pandemic by studying the main discussion topics in social media. The data was collected from Twitter between March and April 2020. By using big data software, a total number of 3559255 tweets in different languages were extracted worldwide from Twitter API of popular hashtags on the Covid-19 pandemic. The data processing was carried out through the association of terms in order to identify patterns and relationships in the discussion topics. The results indicate that the relationships of the terms "crisis" and "risks" were statistically significant with seven important topics for businesses, users, and consumers: "business", "economic and financial", "social"," health"," work"," family" and "government"; and in turn these seven topics are related to other terms related to the impact of the crisis, the response to the crisis, aid, the watch out, and support. This research has implications for the situational crisis communication theory by showing that in situations with high perceived risk, such as the Covid-19 pandemic crisis, the use of crisis response strategies predominates in organizations. This research also has implications for managers who can use crisis response strategies to rebuild their reputation and avoid market losses, thus helping to reduce the effects of unpredictable crisis situations.

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Hospital Tweets on H1N1 and Death Panels: Text Mining the Situational Crisis Communication Response to Health Crises and Controversies

Cited by 7 publications

References 13 publications

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Información implícita y explícita en la percepción del covid-19 en los medios de comunicación social en español, alemán y ruso

Risk perception and crisis communication during the Covid-19 pandemic: Analysis based on Twitter hashtags

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