Hospitality management competency requirements of the hospitality industry in Ghana

Anthony, Grace; Mensah, Ishmael; Amenumey, Edem Kwesi

doi:10.47963/ajthm.v1i1.136

Cited by 3 publications

(2 citation statements)

References 30 publications

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“…Similarly, the tastes and preferences of guests and tourists keep changing, and their needs and wants are becoming increasingly complex, which means that employees within the industry need to be continuously equipped with suitable competencies (International Air Transport Association [IATA], 2020). The low quality of human resources has been identified as one of the factors responsible for the non-attainment of high professional standards by the hospitality and tourism industry in the country (Anthony et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

“…Therefore, for tertiary institutions to effectively achieve the goal of equipping people with skills for careers in the hospitality industry, there is the need for well designed and implemented framework (Anthony, 2015) and competency-based curriculum as a means of improving the quality and relevance of hospitality programs (Acakpovi & Nutassey, 2015). Mxunyelwa and Vallabh (2017) stated that such a framework is expected to achieve a balance between 'thinking and acting' (cognitive and psychomotor skills).…”

Section: Introductionmentioning

confidence: 99%

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Hospitality Management Competency: Framework to Match Expectations of Academia and Industry in Ghana

Commey

Sarkodie

Kokt

2023

jths

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The main purpose of the study was to propose a framework to match the competencies of hospitality graduates with the expectations of hospitality industries in Ghana. The study adopted a qualitative research approach. Overall, 12 educators (five heads of departments and seven lecturers) were purposely selected from five (5) Technical Universities through a forum via Zoom to discuss the outcomes of the study in proposing the framework. The instrument used was a semi-structured interview guide. Thematic content analysis was used to analyse the data collected. The study results revealed that most of the educators, 10 (83.3%), were females and had worked for more than ten (10) years in the hospitality academic setting. The study revealed that there exists a gap between hospitality educators and the hospitality industry in Ghana. The study revealed that broader stakeholder consultation, student-related measures such as student orientation and specialization, technical/practical education, and lecturer-related measures such as encouraging lecturers to research and gain industry experience included measures to bridge the gap between hospitality academia and industry. Based on the findings and review of related literature, the study suggests a framework that can be implemented by hospitality educators in Ghana to match the competencies of hospitality graduates with those required by the hospitality industry.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Hospitality Management Competency: Framework to Match Expectations of Academia and Industry in Ghana

Commey

Sarkodie

Kokt

2023

jths

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A Case Study in Hong Kong – Developing Qualification Framework for Hotel Frontline Staff

Sun

Tsang²,

Law³

2022

Journal of Quality Assurance in Hospitality & Tourism

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Undergraduate hospitality students’ perceptions of careers in the industry: The Ghanaian context

Anthony

Mensah

Amissah

2021

Research in Hospitality Management

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The study examined undergraduate students' perceptions about careers in the hospitality industry in Ghana. Students were sampled from traditional and technical public universities through a stratified random sampling technique. With a sample size of 1 341, exploratory factor analysis, t-test and one-way analysis of variance were employed to analyse the data. The findings show that career attractiveness, prestige and mobility and the nature of hospitality careers were the main constructs of students' perceptions about careers in the hospitality industry. Also, undergraduate students were generally indifferent about careers in the industry. Specifically, students perceived careers in the industry to offer opportunities to meet new people, but this was also stressful. Implications for educators and industry practitioners are presented.

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Hospitality management competency requirements of the hospitality industry in Ghana

Cited by 3 publications

References 30 publications

Hospitality Management Competency: Framework to Match Expectations of Academia and Industry in Ghana

Hospitality Management Competency: Framework to Match Expectations of Academia and Industry in Ghana

A Case Study in Hong Kong – Developing Qualification Framework for Hotel Frontline Staff

Undergraduate hospitality students’ perceptions of careers in the industry: The Ghanaian context

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