Hospitality operating systems

Jones, Peter; Lockwood, Andrew

doi:10.1108/09596119510090690

Cited by 13 publications

(7 citation statements)

References 4 publications

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“…In his presentation, Parsa has used the marketing nature of a firm as the basis of his classification. In contrast, Jones (1995) has used the nature of service technology of a firm as the basis of classification, which has roots in the field of classical industrial psychology. Unfortunately, using service systems as the basis of classification may not be effective in identifying various aspects of hospitality where often service systems are neither standardized nor formalized to meet the classification guidelines.…”

Section: Taxonomical Classification Of Hospitalitymentioning

confidence: 99%

Defining the Hospitality Discipline: a Discussion of Pedagogical and Research Implications

Ottenbacher

Harrington

Parsa

2009

Journal of Hospitality & Tourism Research

110

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Hospitality is one of the oldest professions and is regarded as a powerful economic activity that touches many aspects of human life. On the other hand, hospitality is a relatively new academic discipline that has no consensus on its scope and exposure. This obvious absence of consensus on the scope of the hospitality field has been a limiting factor in advancing the discipline-specific research agenda and teaching practices that affect this field. In response to this lack of clarity in definition or understanding of the field of hospitality, this article discusses a variety of definitions for hospitality and presents how a variety of researchers have classified hospitality in earlier research. The author argues that the term hospitality is a broad term or a construct, consisting of a diverse group of industries. This situation creates substantial issues in terms of the external validity of empirical studies in the hospitality literature, and raises the question of whether unique and identifiable dimensions of hospitality exist that separates it as an independent field of study from the other social sciences. In fact, it is argued that the lack of definitional consensus on the term hospitality significantly impairs the pedagogical integrity, thus, affecting the ability to establish the epistemological roots of the new and emerging hospitality discipline. In the current study, a conceptual classification of the term hospitality is suggested, and research issues in assessment of the multidimensional nature of the hospitality construct are described.

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Section: Taxonomical Classification Of Hospitalitymentioning

confidence: 99%

Defining the Hospitality Discipline: a Discussion of Pedagogical and Research Implications

Ottenbacher

Harrington

Parsa

2009

Journal of Hospitality & Tourism Research

110

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“…As per the work by Lashley (2001), the educational and industrial organizations in the English speaking countries define hospitality as a group of some service firms which are related to accommodation, food and drink. In the previous times, hotels and catering units come under hospitality given by the U.K. academics (Brotherton, 1999;Jones & Lockwood, 1995;Lashley, 2001). Accommodation sector comprises of everything between guest houses to luxury properties.…”

Section: Sectors Of Hospitalitymentioning

confidence: 99%

Defining and Design Understanding the Various Realms of Hospitality Discipline: An Environmentalist Eco-Responsible Golf Resort

Mehta

2020

ijthr

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Purpose of study: The purpose of this conceptual study is to develop a more better understanding of hospitality One of the oldest profession known over time. Methodology: This article is based on a conceptual study of the various definitions and sectors of the hospitality sector. This article also presents the various studies by different researchers and presents how a variety of researchers have classified hospitality in their studies. Main Findings: This study has provided a new understanding of the hospitality industry and the various sectors associated with it. Social Implications/Applications: This case study is a conceptual study done to define and understand the concept of hospitality in a much better perspective and it can help researchers from varied realms of hospitality to have much valuable insights of this term. Originality: Hospitality has been defined by many researchers in many perspectives. This study has been done with a rigorous literature review then defined the term in a combination which has all aspects related to it. The study has then been supported by a case study of an eco-friendly resort- The Karma Lakelands. This study has been done to understand, explore and extend the basic principles of hospitality and the role of interior designing in it.

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“…Literature from the UK has concentrated on the strategic operational developments and service development issues connected with multi-site management (Teare, 1995(Teare, , 1996. There are a number of articles covering the operational systems aspects of the contemporary industry (Jones and Lockwood, 1995;Kirk, 1995). The impact of empowerment has been addresse d in connection with the knock-on effects of the delayering of hospitality organisational structures and therefore the nature of the roles of the different layers of management, including the impact on the role of the multi-unit manager (Price, 1993;Peacock, 1995).…”

Section: Literature Reviewmentioning

confidence: 99%

The role of the multi‐unit manager in branded hospitality chains

Goss-Turner

1999

Human Res Mgmt Journal

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Hospitality operating systems

Cited by 13 publications

References 4 publications

Defining the Hospitality Discipline: a Discussion of Pedagogical and Research Implications

Defining the Hospitality Discipline: a Discussion of Pedagogical and Research Implications

Defining and Design Understanding the Various Realms of Hospitality Discipline: An Environmentalist Eco-Responsible Golf Resort

The role of the multi‐unit manager in branded hospitality chains

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