Hospitalized Older Adults’ Patient Satisfaction

Chumbler, Neale R.; Otani, Koichiro; Desai, Samir P.; Herrmann, Patrick A.; Kurz, Richard S.

doi:10.1177/2158244016645639

Cited by 26 publications

(45 citation statements)

References 21 publications

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“…This harmonizes with previous studies, indicating an association between patient satisfaction and age, 28 , 29 particularly among female elderly patients. 19 In the current study, the mean age was 85 years, and the majority were females.…”

Section: Discussionmentioning

confidence: 62%

“…Moreover, in recent studies, it has been emphasized that patient involvement, participation, and communicating with patients about motivations and expectations might lead to higher satisfaction. 19 , 30 , 31 A person-centered approach in order to individualize the assessment and treatment, which was applied by the team in the intervention group, might have facilitated these values.…”

Section: Discussionmentioning

confidence: 99%

“… 17 On the other hand, it has been argued that it might be problematic to treat elderly patients as consumers. 18 Patient satisfaction can also be defined as measuring the needs and wants, 19 and it influences patient compliance as well as continuity of care. 20 , 21 …”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Are frail elderly patients treated in a CGA unit more satisfied with their hospital care than those treated in conventional acute medical care?

Ekerstad

Östberg

Johansson

et al. 2018

PPA

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ObjectivesOur aim was to study whether the acute care of frail elderly patients directly admitted to a comprehensive geriatric assessment (CGA) unit is superior to the care in a conventional acute medical care unit in terms of patient satisfaction.DesignTREEE (Is the TReatment of frail Elderly patients Effective in an Elderly care unit?) is a clinical, prospective, controlled, one-center intervention trial comparing acute treatment in CGA units and in conventional wards.SettingThis study was conducted in the NÄL-Uddevalla county hospital in western Sweden.ParticipantsIn this follow-up to the TREEE study, 229 frail patients, aged ≥75 years, in need of acute in-hospital treatment, were eligible. Of these patients, 139 patients were included in the analysis, 72 allocated to the CGA unit group and 67 to the conventional care group. Mean age was 85 years and 65% were female.InterventionDirect admittance to an acute elderly care unit with structured, systematic interdisciplinary CGA-based care, compared to conventional acute medical care via the emergency room.MeasurementsThe primary outcome was the satisfaction reported by the patients shortly after discharge from hospital. A four-item confidential questionnaire was used. Responses were given on a 4-graded scale.ResultsThe response rate was 61%. In unadjusted analyses, significantly more patients in the intervention group responded positively to the following three questions about the hospitalization: “Did you get the nursing from the ward staff that you needed?” (p=0.003), “Are you satisfied with the information you received on your diseases and medication?” (p=0.016), and “Are you satisfied with the planning before discharge from the hospital?” (p=0.032). After adjusted analyses by multiple regression, a significant difference in favor of the intervention remained for the first question (p=0.027).ConclusionAcute care in a CGA unit with direct admission was associated with higher levels of patient satisfaction compared with conventional acute care via the emergency room.

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Section: Discussionmentioning

confidence: 62%

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Are frail elderly patients treated in a CGA unit more satisfied with their hospital care than those treated in conventional acute medical care?

Ekerstad

Östberg

Johansson

et al. 2018

PPA

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“…Multiple linear regression analyses with older patients’ HCAHPS dimensions (Communication with Nurses, Communication with Doctors, Responsiveness of Hospital Staff, Communication about Medicines, Cleanliness of the Hospital Environment and Quietness of Hospital Environment) and gender were conducted while controlling for self‐rated health status, age, race and education. Older female patients reported substantially more positive global evaluations than their male counterparts (Chumbler, Otani, Desai, Herrmann, & Kurz, ).…”

Section: Discussionmentioning

confidence: 99%

“…It has furthermore been claimed that patient experiences increase positively with age, and that older age is the most consistent predictor for patient satisfaction (Crow et al, 2002;Danielsen et al, 2007), which indeed is in contrast to the findings in our study. (Chumbler, Otani, Desai, Herrmann, & Kurz, 2016).…”

Section: Discussionmentioning

confidence: 99%

Patient experiences and predictors in an acute geriatric ward: A cross‐sectional study

Leonardsen

Jelsness-Jørgensen

2017

Journal of Clinical Nursing

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Satisfaction with the quality of nursing care among older adults during acute hospitalization in Ghana

Fuseini

Bayi²,

Alhassan

et al. 2022

Nursing Open

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The increase in global life expectancy from 67 years to 72 years between 2000 and 2016 has resulted in a growing proportion of older adults across the globe (Ailshire & Crimmins, 2011;Cho et al., 2013;UNDESAPD, 2015; WHO, 2019). Nearly every country in the world is experiencing growth in the number and proportion of older adults in their population. The World Health Organization (WHO) estimates that the number of people aged 65 or older will grow from an estimated 524 million in 2010 to nearly 1.5 billion by 2050 (WHO, 2011).As a result of differences in sociodemographic characteristics, the WHO (2002) sets 60 years or older as the benchmark for defining old age in low-and middle-income countries and 65 years and over for populations in high-income countries.Although life expectancy in Africa is relatively low, projections are that the proportion of older adults in the continent will increase from 8%-19% by the year 2050 (United Nations, 2002). The population of older adults in Ghana (7%) is also expected to increase in the coming decades as a result of increasing life expectancy in the country (Ghana Statistical Service, 2013;Kwankye, 2013). Similar to many countries in Sub-Saharan Africa, Ghana does not have social support and aged care systems for older adults (WHO, 2017). Most older adults in Ghana depend on traditional extended family structures for social protection and care (Kwankye, 2013; WHO, 2017).

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Hospitalized Older Adults’ Patient Satisfaction

Cited by 26 publications

References 21 publications

Are frail elderly patients treated in a CGA unit more satisfied with their hospital care than those treated in conventional acute medical care?

Are frail elderly patients treated in a CGA unit more satisfied with their hospital care than those treated in conventional acute medical care?

Patient experiences and predictors in an acute geriatric ward: A cross‐sectional study

Satisfaction with the quality of nursing care among older adults during acute hospitalization in Ghana

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