“…During the full-text assessment procedure, 10 articles were excluded for the following reasons: Neither collected or analysed online reviews, nor provided hoteliers with practical implications (Ait-Bakrim et al, 2019;Kamboj & Rahman, 2017;Nizamuddin, 2015;Păunescu & Moraru, 2018;Tsaur, Huang & Luoh, 2014). The main focus of the study is to validate or develop an online review related system or algorithm (Xiang, Du, Ma & Fan, 2018), while the focus of the study and managerial implications were related to another type of accommodation (Xu, 2020) and studies were identified as review papers (Baker, Eziz & Harrington, 2019;Kizildag et al, 2017). Finally, 59 articles were considered for this study.…”