2023
DOI: 10.1051/e3sconf/202342903013
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How airline service post COVID-19 pandemic? Domestic LCC passenger perception in Indonesia

Andri Irfan Rifai,
Agusman Manao,
Susanty Handayani

Abstract: Domestic Low-Cost Carrier (LCC) airlines are the primary choice for travelers when traveling during the post-pandemic COVID-19. Indonesia is a country with quite a lot of flight routes with various LCC services. This research was conducted on domestic LCC services in Indonesia during the Post COVID-19 pandemic, completed in December 2022 and January 2023. Data were obtained using a questionnaire with 100 respondents using a Linkert scale. Analysis of the data was carried out using Importance Performance Analys… Show more

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