How and When Retailers’ Sustainability Efforts Translate into Positive Consumer Responses: The Interplay Between Personal and Social Factors

Hofenk, Dianne; Birgelen, Marcel van; Bloemer, J.M.M.; Semeijn, Janjaap

doi:10.1007/s10551-017-3616-1

Cited by 59 publications

(37 citation statements)

References 91 publications

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“…Research has demonstrated that firms' sustainable efforts have a decisive effect on consumers' responses [53,54]. Moreover, moral emotion attributions are an important impetus for people's actions [47].…”

Section: Moderation Of Destination Social Responsibility (Dsr)mentioning

confidence: 99%

How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility

Kim

Yoon

2020

Sustainability

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Crowding at destinations is becoming an important issue in sustainable tourism. This study examines the relationship between tourist perceptions of crowding, environmentally responsible behavior (ERB), and intention to recommend a destination, from a helping behavior perspective. It proposes two discrete emotions, in particular anger and sympathy, to understand how tourist perceptions of crowding affect their helping behavior. We collected data through an online survey of tourists who had visited Jeju Island, which has emerged as Korea's tourism hub. We performed structural equation modeling (SEM) and regression analysis to empirically test the research model. The results reveal that while tourist perceptions of spatial crowding positively impact both anger and sympathy, human crowding perceptions do not link to them. Further, we investigated the incompatible roles of anger and sympathy in tourist ERB and intention to recommend. Whereas anger weakens tourist ERB and intention to recommend, sympathy may strengthen them. This study also examined whether destination social responsibility (DSR) moderates the impact of crowding perceptions on the aforementioned emotions. In addition to encouraging relevant studies, we emphasize the importance of DSR, given the need for destination management organizations and tourism managers to understand tourists' emotional responses and helping behavior at crowded destinations.Sustainability 2020, 12, 2358 2 of 15 well established in tourism literature that crowding perceptions may relate to tourism impacts [10,11]. While it is well known that tourism impact may negatively contribute to tourist ERB [8], the influence of crowding perceptions on tourist ERB has been neglected. Specifically, the possible positive role of crowding perceptions on ERB remains unknown. Moreover, although crowding has been considered to negatively affect tourist experience, empirical evidence shows that the relationship between crowding and word of mouth (WOM) is not always negative [12]. Hence, this study's key research objective is to investigate how tourists' crowding perceptions can serve as an ambivalent role to strengthen (and weaken) their ERB and intention to recommend in terms of helping behavior. ERB can be viewed as a form of helpful behavior to support the destination environment. We also expect that recommending a destination to others will be helpful in destination management organization [9].To this end, we emphasize the distinct role of two discrete emotions-anger and sympathy-in the relationship between crowding perceptions and tourists' helping behavior, based on the stimulus-organism-response (SOR) framework [13]. Environmental psychology considers crowding to be a form of environmental stimulus [14], which, in turn, promotes an internal state (i.e., emotions) and behavior. While both anger and sympathy are likely to be experienced in harmful situations, they are different in that sympathy is elicited by patients who need help, while anger is usually experienced as blaming of specific ag...

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Section: Moderation Of Destination Social Responsibility (Dsr)mentioning

confidence: 99%

How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility

Kim

Yoon

2020

Sustainability

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“…Research based on TPB suggested the correlation between consumer purchase intention and purchase behavior is strong (Ajzen, 2011). Though some research has confirmed that the behavioral intention is a prominent factor for actual behavior, the actual behavior often differs because the consumer does not always follow through on the intention, especially in unique settings when presented with options or given restrictions (Hofenk, van Birgelen, Bloemer, & Semeijn, 2017;Wang, Lin, & Li, 2018). Based on the previous literature, remanufactured products may provide one of these settings in that intention is inconsistent with actual behavior (Khor & Hazen, 2017).…”

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confidence: 99%

Consumer familiarity, ambiguity tolerance, and purchase behavior toward remanufactured products: The implications for remanufacturers

et al. 2018

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Remanufacturing plays an important role in reducing energy consumption and material usage. The present research attempted to understand consumers' perceptions of remanufactured products in China and their resulting purchase behavior. The study uses the theory of planned behavior as its theoretical framework but extends it by incorporating two additional variables (consumer familiarity and ambiguity tolerance). Data was collected using a self‐administered questionnaire survey and analyzed with structural equation modeling. According to the survey findings, consumer familiarity positively affects consumer attitude but negatively affects consumer intention to purchase remanufactured products. Ambiguity tolerance positively affects attitude and purchase intention. Meanwhile, consumer attitude and perceived behavioral control are both positively and significantly related to purchase intention. However, the subjective norm has no significant effect on purchase intention. This study also demonstrated the positive effect of purchase intention on actual purchase behavior. Based on the research findings, practical guidelines are given for remanufacturers to motivate consumers to purchase remanufactured products.

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“…There is an increased need for reduction in food waste and achieving total utilization of all biomasses, and for this purpose, new and more circular value chains will have to be created [50,51]. In addition, an increasing focus on sustainability is observed in the society, in general [52]. The emphasis is shifting towards maximizing value creation in all parts of the food supply chain to ensure a sustainable and profitable industry, with a focus on keeping components at their highest value at all times, while reducing waste to a minimum [51].…”

Section: Market-driven Innovation In Functional Foodmentioning

confidence: 99%

Marine Bioactive Peptides in Supplements and Functional Foods - A Commercial Perspective

Whitaker

Altintzoglou

Lian

et al. 2021

CPD

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Many bioactive peptides have been described from marine sources and much marine biomass is still not explored or utilized in products. Marine peptides can be developed into a variety of products, and there is a significant interest in the use of bioactive peptides from marine sources towards nutraceuticals or functional foods. We present here a mini review collecting the knowledge about the value chain of bioactive peptides from marine sources used in nutraceuticals and functional foods. Many reports describe bioactive peptides from marine sources, but in order to make these available to the consumers in commercial products it is important to connect the bioactivities associated with these peptides to commercial opportunities and possibilities. In this mini review, we present challenges and opportunities for the commercial use of bioactive peptides in nutraceuticals and functional food products. We start the paper by introducing approaches for isolation and identification of bioactive peptides and candidates for functional food. We further discuss market driven innovation targeted to ensure that isolated peptides and suggested products are marketable and acceptable by targeted consumers. To increase the commercial potential and ensure sustainability of the identified bioactive peptides and products, we discuss scalability, regulatory frameworks, production possibilities and the shift towards greener technologies. Finally, we discuss some commercial products from marine peptides within the functional food market. We discuss around the placement these products within the larger picture of the commercial sphere of functional food products from bioactive peptides.

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How and When Retailers’ Sustainability Efforts Translate into Positive Consumer Responses: The Interplay Between Personal and Social Factors

Cited by 59 publications

References 91 publications

How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility

How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility

Consumer familiarity, ambiguity tolerance, and purchase behavior toward remanufactured products: The implications for remanufacturers

Marine Bioactive Peptides in Supplements and Functional Foods - A Commercial Perspective

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