How and why trust matters in post-adoptive usage: The mediating roles of internal and external self-efficacy

Tams, Stefan; Thatcher, Jason Bennett; Craig, Kevin

doi:10.1016/j.jsis.2017.07.004

Cited by 71 publications

(58 citation statements)

References 82 publications

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“…It is noted that consumers' trust is based on perceiving that the product or service will perform its proposed and required functions [29]. Moreover, reliability will have a positive influence on trust in the adoption of IoT, as reported by Tam et al [19,29]. Because errors are not acceptable to end-users, there is a huge impact of the absence of errors on trust towards IoT adoption [30].…”

Section: Product-related Factorsmentioning

confidence: 97%

“…[18] defined trust as "the willingness of a party to be vulnerable to the actions of another party based on the expectations that the other party will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party" (p. 172). The latest technology adoption research has focused on trust as a critical driver of technology usage behaviors [19].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Helpfulness refers to the technology's support and ability to provide adequate, effective, and responsive advice that may be necessary to complete a task-including instructions, guidelines, and help pages [17,19]. People may not fully utilize technology, as they may fear that they will not find the appropriate support if things go wrong.…”

Section: Product-related Factorsmentioning

confidence: 99%

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Improving IoT Technology Adoption through Improving Consumer Trust

Alhogail

2018

Technologies

113

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Studies have shown that trust plays a crucial role in the consumers' decision to adopt Internet of Things (IoT) technologies and services since it helps them to overcome perceptions of risk and uncertainty related to it and enhances the customers' level of acceptance and adoption intention. Nevertheless, the literature of IoT still lacks studies on the behavioral aspect that explain the customers' perception towards IoT adoption and focuses more on technological aspect. The main goal of this study is to examine the factors that influence consumer trust and their role in the adoption of IoT technology. A conceptual trust model that encompasses the major factors affecting trust towards IoT technology adoption has been presented. The model is composed of three dimensions of factors that we assume will influence the level of trust which are: product related factors, social influence related factors and security related factors. This framework is validated through surveying consumers' opinions, which provide views and feedback regarding factors influencing their trust towards this technology. The model can assist researchers to further investigate the trust issues and create a trustworthy literature to guide IoT products' development and marketing strategies that are focused on the consumer's requirements.

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Section: Product-related Factorsmentioning

confidence: 97%

Section: Literature Reviewmentioning

confidence: 99%

Section: Product-related Factorsmentioning

confidence: 99%

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Improving IoT Technology Adoption through Improving Consumer Trust

Alhogail

2018

Technologies

113

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“…A user's decision to adopt a certain technology can critically depend on the level of trust the user has in the technology (Tams et al, 2018). In general, IoT-based solutions comprise different types of interconnected devices collecting and processing (personal) data.…”

Section: Literature Reviewmentioning

confidence: 99%

IoT-based safety monitoring from the perspective of construction site workers

Häikiö

Kallio

Mäkelä

et al. 2020

IJOOES

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Occupational safety and health is traditionally a challenging area in the labor-intensive construction industry as accidents at work and non-ergonomic work conditions lead to absences and premature retirement of construction workers. Recently, the rise of the Internet of Things (IoT) and its accompanying technologies (e.g. wearable technologies) has enhanced interest in the occupational safety and health of construction work. The level of technology acceptance among construction workers is a crucial element in the adoption of these technologies. The main objectives of this study are to enhance understanding about construction workers’ attitudes towards IoT-based data-intensive work safety and wellbeing solutions and to identify factors that can promote technology adoption. Data for the study was collected through an online survey of 4385 construction workers. Based on the survey data it seems that construction workers would accept the sharing and utilizing data collected from them in the worksite environment if it could help identify employee personal health risks or promote personal and colleagues' occupational safety. Respondents were most concerned about privacy and security regarding wearables in the workplace. It can be concluded that user acceptance and trust building are key components in the adoption of IoT-based occupational safety and health solutions. Future studies should investigate methods for actively involving construction workers in the design and development process of IoT-based work safety solutions and examine technological solutions that promote trust building among construction workers.

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“…Trust has been addressed from two perspectives: a) trust in government behaviour through business processes performed on social media applications (Park, Choi, Kim, & Rho, 2015), and b) trust in people, either government officials or citizens in their use of social media applications (Hong, 2013). However, trust in the technological part of social media has remained largely ignored (Tams, Thatcher, & Craig, 2018). We have however adopted the viewpoint of (Mcknight et al, 2011), who defines trust in technology as the actual relationship between users and the technology in terms of functionality, helpfulness and reliability.…”

Section: Trust In Social Mediamentioning

confidence: 99%

Public value creation using social media applications for the local government context: a pilot case study

Althaqafi¹,

Foster²,

Rahim³

2018

Australasian Conference on Information Systems 2018

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Social media applications are receiving growing attention from local government agencies as they have the potential to offer public values to those agencies as well as providing benefits to citizens by enhancing public engagement and innovating public services. Despite the growth in the literature on social media, there is still limited understanding on how public value is created through the use of various social media applications in local government context. To address this concern, we have developed a model to investigate public value creation using social media applications. The model is evaluated using a pilot case study at a large Saudi Arabian municipality. The model and empirical evidence together contribute towards establishing a theoretical foundation for research into the impact of social media applications for public value creation. In addition, council managers can learn useful lessons drawing on our findings on how best utilise social media applications for local government matters.

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How and why trust matters in post-adoptive usage: The mediating roles of internal and external self-efficacy

Cited by 71 publications

References 82 publications

Improving IoT Technology Adoption through Improving Consumer Trust

Improving IoT Technology Adoption through Improving Consumer Trust

IoT-based safety monitoring from the perspective of construction site workers

Public value creation using social media applications for the local government context: a pilot case study

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