How conflict expressions affect recipients’ conflict management behaviors

Brykman, Kyle M.; O’Neill, Thomas A.

doi:10.1016/j.obhdp.2022.104208

Cited by 8 publications

(10 citation statements)

References 69 publications

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“…Conflict expression represents a key step in the conflict process (Weingart et al, 2015), and its interpretation represents a key component of the psychological experience of conflict (Krueger et al, 2022). Recent research on conflict expression types demonstrates that conflict expression type influences the choice of conflict management style (Brykman & O'Neill, 2023;Todorova et al, 2022), information acquisition and emotions in groups (Todorova et al, 2014(Todorova et al, , 2022, job satisfaction (Todorova et al, 2014), and collaboration with others (Tsai, 2022). However, developing conflict expression skills has not been emphasized.…”

Section: Discussionmentioning

confidence: 99%

“…Currently most approaches to teaching conflict focus on the content of the conflict (task, process, or relationship) or the conflict management styles (Deutsch, 2002). Conflict expression types are vital because they influence receivers’ willingness to respond with competitive, integrative, and non-confrontational conflict management behaviors (Brykman & O’Neill, 2023). Conflict expression represents a key step in the conflict process (Weingart et al, 2015), and its interpretation represents a key component of the psychological experience of conflict (Krueger et al, 2022).…”

Section: Discussionmentioning

confidence: 99%

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Conflict Expression Types: Introducing a New Experiential Exercise

Todorova,

Barbuto

2024

Journal of Management Education

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Conflict expression describes the way people convey opposition across six types (debate, argue, tease, dismiss, complain, and disguise). The concept has garnered increased attention among management scholars, but experiential exercises to guide instruction are needed. This paper presents an engaging activity that encourages participants to experience the six conflict expression types. We provide guidelines for implementing the exercise and assess its effectiveness for in-person and online courses.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Conflict Expression Types: Introducing a New Experiential Exercise

Todorova,

Barbuto

2024

Journal of Management Education

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“…Our research adopts a three-style approach, combining elements from a five-style model into three distinct conflict styles: dominating (force), integrating (solution-oriented) and obliging (smoothing) (Oetzel and Ting-Toomey, 2003; To et al , 2021). The dominating conflict strategy involves uncooperative behavior aimed at advancing one’s interests at the expense of others, potentially eroding mutual benefit (Lee, 2008; Brykman and O’Neill, 2023). This is valuable when conflict issues are of key importance or require quick resolutions.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The role of contextual factors in conflict handling strategies in logistics service networks

Özcan,

Sevil Oflaç

2024

JBIM

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Purpose In business-to-business interactions, conflicts are inevitable, and conflict-handling strategies that consider different variables improve the decision-making process of actors. This study aims to reveal the role of power and criticality in conflict-handling research in logistics service networks. Design/methodology/approach A 2 × 2 between-subject experimental design with four different scenarios was used. One hundred sixty logistics service actors completed an online questionnaire. Data were analyzed with ANOVA and paired sample t-tests using the SPSS 28.0 program. Findings In comparative scenarios involving high and low power dynamics, individuals with high power and high criticality situations are more inclined to favor the dominating strategy compared to low-power and low-criticality contexts. However, when faced with specific circumstances characterized by both high power and high criticality, actors tend to prioritize the integrating strategy initially, followed by the dominating and obliging strategies in that order. Notably, the statistical analysis revealed no significant interaction effect between criticality and power concerning the integrating, obliging and dominating conflict-handling strategies. Originality/value This study used an experimental approach to investigate criticality and power as contextual elements in determining conflict-handling strategies in an inter-firm environment within logistics service networks. This study is particularly groundbreaking in its knowledge of the relationship among power dynamics, conflict criticality and conflict-handling strategies.

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“…Research in both conflict management and negotiations yields valuable insight into the dynamics of integrative behaviors. For example, the conglomerated conflict management model delineates three dimensions of the ways in which individuals react to conflictcompetition, integrative behaviors and nonconfrontation (Brykman and O'Neill, 2023), whereas research on negotiation tactics defines integrative behaviors and distributive behaviors as the two primary categories for resolving conflict between the parties involved (Lax and Sebenius, 2003;Walton and McKersie, 1965). In both conflict management and negotiation studies, integrative behaviors are defined similarly as focusing on collaboration and value creation, with a focus on concern for the other party (Rognes and Schei, 2010).…”

Section: Integrative Behaviors and Outcomesmentioning

confidence: 99%

“…Integrative behaviors are actions that go beyond cooperating with another person. Rather, integrative behaviors involve constructive problem-solving and compromise with a focus on both your own goals and the other party's, and thus result from the desire for active collaboration in the face of conflict (Brykman and O'Neill, 2023).…”

Section: Introductionmentioning

confidence: 99%

Resolving organizational peer conflict via integrative behaviors: the role of trust and informational support

Sims,

Barreto,

Sell

et al. 2023

IJCMA

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Purpose The purpose of this study is to investigate the role of trust, informational support and integrative behaviors in the effective outcomes of peer conflict in the workplace. Design/methodology/approach Deidentified secondary data were provided by a human resource management company that offers conflict resolution training. The authors studied a sample of 815 supervisors and middle-level managers (51% female; average age = 40) who reported their primary work experience was in the USA. Each respondent described a workplace conflict with a peer. A regression-based bootstrapping technique was used to test the hypothesized relationships between the constructs of trust, informational support, integrative behaviors and effective outcomes in peer conflict. Findings The relationship between trust and the use of integrative behaviors during peer conflict is conditional on the availability of informational support, such that those who solicit a third party’s views are more likely to exhibit integrative behaviors during the conflict under study, even at relatively lower levels of trust in the conflict relationship. Originality/value In this study, the authors add to social interdependence theory and the role of integrative behaviors by proposing the importance of interpersonal trust and informational support, which may reduce uncertainty during peer conflict. The authors also extend existing literature on cooperation, cooperative approaches to managing conflict and integrative behaviors in the workplace by examining peer-to-peer organizational conflict.

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How conflict expressions affect recipients’ conflict management behaviors

Cited by 8 publications

References 69 publications

Conflict Expression Types: Introducing a New Experiential Exercise

Conflict Expression Types: Introducing a New Experiential Exercise

The role of contextual factors in conflict handling strategies in logistics service networks

Resolving organizational peer conflict via integrative behaviors: the role of trust and informational support

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