How Consultants and Their Clients Collaborate in Spite of Massive Communication Barriers

Sutter, Michäas; Kieser, Alfred

doi:10.1177/2329488415613340

Cited by 15 publications

(7 citation statements)

References 67 publications

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“…If distrust is excluded, and as the relationship continues, trust between the two parties evolves, and the nature of this trust will become more complex and multidimensional (Huang and Wilkinson, 2013). Another explanation for the business professionals' preference for a trustworthy business consultant face may lie in the fact that communication problems are expected between professionals and consultants, because both are from different thought worlds, and professionals look for a consultant with whom they expect minimal communication problems (Sutter and Kieser, 2019).…”

Section: Discussionmentioning

confidence: 99%

E-perceptions and Business ‘Mating’: The Communication Effects of the Relative Width of Males’ Faces in Business Portraits

Zeeland

Henseler

2021

Front. Psychol.

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This study investigates the relative impacts of the facial width-to-height ratio (fWHR) on the first impressions business professionals form of business consultants when seeing their photographs on a corporate website or LinkedIn page. By applying conjoint analysis on field experiment data (n = 381), we find that in a zero-acquaintance situation business professionals prefer low-fWHR business consultants. This implies that they prefer a face that communicates trustworthiness to one that communicates success. Further, we have investigated the words that business professionals use to describe their preferred consultant. These approach motivations help practitioners to improve the picture-text alignment. The results underline the necessity to critically assess the pictures and text used on websites and media platforms such as LinkedIn for business purposes, and to see them as a key element of business and self-communication that can be altered in order to improve business ‘mating.’

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Section: Discussionmentioning

confidence: 99%

E-perceptions and Business ‘Mating’: The Communication Effects of the Relative Width of Males’ Faces in Business Portraits

Zeeland

Henseler

2021

Front. Psychol.

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“…, 2018), and consequently, the abundance of many difficult-to-understand project management concepts. AEC projects are likely to encounter knowledge barriers because they are specialized in a way that creates difficulties in mutual communication between project managers and their stakeholders (Sutter and Kieser, 2019). The use of unique terminology in AEC projects requires stakeholders to gain sufficient understanding of terminology, jargon and concepts (Deng and Davidson, 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

Enhancing project stakeholder communication under insufficient knowledge of project management concepts

Zwikael

Salmona

Meredith

et al. 2022

ECAM

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PurposeAlthough the literature is clear on what comprises effective project stakeholder management, communication between key stakeholders and project managers is often ineffective. Research is silent on stakeholders' insufficient knowledge of project management terminology, which is a barrier for such effective communication. This paper aims to identify the project management concepts that key stakeholders should understand to improve effective communication.Design/methodology/approachThis paper employs a three-step research design. In the first step, based on threshold concept theory, the authors identify the key project management concepts through interviews with 20 project management practitioners, trainers and trainees. In the second step, the authors confirm the findings from the first step and identify effective approaches to enhance project stakeholders' communication through seven additional interviews with project stakeholders. In the third step, the authors construct a functional model of the research findings by employing a system-level modeling tool.FindingsThis research identifies five project management threshold concepts (TC) that are challenging for project stakeholders to understand (1) project benefits, (2) the iron triangle, (3) the critical path, (4) uncertainty and (5) project leadership. Following these knowledge barriers, the paper proposes unique approaches to develop effective project stakeholder communication.Originality/valueThis paper advances project stakeholder management research by identifying knowledge barriers and providing project managers with more effective approaches to better engage with their stakeholders.

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“…The impediments or barriers of communication mostly caused by the lack of intention [12,13], trust [14,15], interest [16], distraction [17,18] or irrelevance to the receiver [19,20]. Moreover, the differences in perceptions [21] and viewpoint [22] also has the potency to be the trigger.…”

Section: B Impediments To Communicationmentioning

confidence: 99%

Educational Leaders’ Outlook on Strategic Communication Skills

Anggorowati¹,

Komariah²,

Permana³

2020

Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)

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The purpose of this study was to seek out educational leaders' viewpoint on strategic communication skills at school. A reflective action research was used by doing informal, semi-structured interviews to teachers and educational leaders i.e. principals and supervisors as well as extracting information from study documentation on library research. This research proposes the importance of strategic communication skills in education in order to build trust by gathering respondents' perception on how best to communicate, align communications with school goals and values en route for develop strategic communication skills plans which will support stakeholders' engagement at work.

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How Consultants and Their Clients Collaborate in Spite of Massive Communication Barriers

Cited by 15 publications

References 67 publications

E-perceptions and Business ‘Mating’: The Communication Effects of the Relative Width of Males’ Faces in Business Portraits

E-perceptions and Business ‘Mating’: The Communication Effects of the Relative Width of Males’ Faces in Business Portraits

Enhancing project stakeholder communication under insufficient knowledge of project management concepts

Educational Leaders’ Outlook on Strategic Communication Skills

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