How COVID-19 Accelerated Shifts in Case Management Practice

Kurland, MaryBeth; Campagna, Vivian

doi:10.1097/ncm.0000000000000545

Cited by 3 publications

(5 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Mentoring is a follow-up activity from the supervision process carried out by the head of the room as the manager of patient care. It is an important instrument for hospitals and nurses because, with programmed assistance, they can gain knowledge, understanding, direction, and motivation ( Coventry & Hays, 2021 ; Kurland & Campagna, 2022 ). With an optimal mentoring program, nurses can be more professional in carrying out their duties and obligations, but the ability of the head of the room in providing mentoring must also be improved ( Elcock & Sookhoo, 2007 ; Chopra et al, 2021 ; Kurland & Campagna, 2022 ).…”

Section: Discussionmentioning

confidence: 99%

“…It is an important instrument for hospitals and nurses because, with programmed assistance, they can gain knowledge, understanding, direction, and motivation ( Coventry & Hays, 2021 ; Kurland & Campagna, 2022 ). With an optimal mentoring program, nurses can be more professional in carrying out their duties and obligations, but the ability of the head of the room in providing mentoring must also be improved ( Elcock & Sookhoo, 2007 ; Chopra et al, 2021 ; Kurland & Campagna, 2022 ). This is consistent with a previous study which stated that a patient service manager has an important role in providing motivation, effective communication, and guidance to nurses ( Cathcart, 2020 ).…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

The determinants of patient care manager role and the implementation of COVID-19 clinical pathway: a cross-sectional study

Hidayat

Chen

Nor

et al. 2022

PeerJ

View full text Add to dashboard Cite

Objective This study aims to determine the factors associated with patient care manager role and the implementation of the clinical pathway among nurses in private hospitals. Methods This study was conducted from January–July 2021 using the cross-sectional approach. The sample consisted of 168 nurses working in a private hospital in Surabaya City, East Java, Indonesia. Meanwhile, the data were collected using the Patient Care Manager Role Scale (PCMRS) and analyzed by multiple logistic regression to find the correlation between the variables. Results A higher percentage of nurses namely 64.3% had compliance in COVID-19 clinical pathways with an average PCMRS score of 27.81 ± 2.43. Nurses with a high-level patient care manager role level had a significant compliance risk with odds ratio [OR] 440.137, 95% confidence interval [CI] [51.850–3736.184], and p-value = 0.000 compared to those with a low role. Conclusion The role of patient care manager and compliance with COVID-19 clinical pathways correlated significantly. Based on the results, several actions are needed for the early identification of patient service managers’ roles to ensure compliance with COVID-19 clinical pathways and reduce the number of cases in Indonesia.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

The determinants of patient care manager role and the implementation of COVID-19 clinical pathway: a cross-sectional study

Hidayat

Chen

Nor

et al. 2022

PeerJ

View full text Add to dashboard Cite

show abstract

“…For case managers, the “triple aim” approach of improving population health and patient outcomes and decreasing the per capita cost of care (Berwick et al, 2008) is complemented by a fourth aim of improving self-care. This “quadruple aim,” spanning both providing care and caring for the provider (Kurland & Campagna, 2017), is even more important today, given the burden of the pandemic felt by many case managers and their health and human services colleagues.…”

Section: The Case Manager Response: For Clients and Themselvesmentioning

confidence: 99%

Addressing the Mental Health Crisis: The COVID-19 Pandemic's Escalating Impact on Behavioral Health

Young¹

2022

Professional Case Management

View full text Add to dashboard Cite

“…At the height of the pandemic, when public health measures and patients’ concerns about their safety restricted access to primary care settings, the use of telehealth was critical especially for patients with complex care needs, a population with the potential to benefit the most from continued remote care 7 8. The pandemic resulted in case managers having to modify their clinical practice to expand telehealth CM (TCM) 9. Interestingly, in 2006, well before the COVID-19 pandemic, Park10 found that the use of TCM was growing with case managers who were some of the earliest providers to use telehealth.…”

Section: Introductionmentioning

confidence: 99%

“… 7 8 The pandemic resulted in case managers having to modify their clinical practice to expand telehealth CM (TCM). 9 Interestingly, in 2006, well before the COVID-19 pandemic, Park 10 found that the use of TCM was growing with case managers who were some of the earliest providers to use telehealth. It has also been used by a variety of healthcare providers prior to 2020, due to its cost-effectiveness.…”

Section: Introductionmentioning

confidence: 99%

Stakeholders’ perceptions of a nurse-led telehealth case management intervention in primary care for patients with complex care needs: a qualitative descriptive study

Delahunty-Pike,

Lambert,

Schwarz

et al. 2023

BMJ Open

View full text Add to dashboard Cite

ObjectiveWith the onset of the COVID-19 pandemic, telehealth case management (TCM) was introduced in primary care for patients requiring care by distance. While not all healthcare needs can be addressed via telehealth, the use of information and communication technology to support healthcare delivery has the potential to contribute to the management of patients with chronic conditions and associated complex care needs. However, few qualitative studies have documented stakeholders’ perceptions of TCM. This study aimed to describe patients’, primary care providers’ and clinic managers’ perceptions of the use of a nurse-led TCM intervention for primary care patients with complex care needs.DesignQualitative descriptive study.SettingThree primary care clinics in three Canadian provinces.ParticipantsPatients with complex care needs (n=30), primary care providers (n=11) and clinic managers (n=2) participated in qualitative individual interviews and focus groups.InterventionTCM intervention was delivered by nurse case managers over a 6-month period.ResultsParticipants’ perceptions of the TCM intervention were summarised in three themes: (1) improved patient access, comfort and sense of reassurance; (2) trusting relationships and skilled nurse case managers; (3) activities more suitable for TCM. TCM was a generally accepted mode of primary care delivery, had many benefits for patients and providers and worked well for most activities that do not require physical assessment or treatment. Participants found TCM to be useful and a viable alternative to in-person care.ConclusionsTCM improves access to care and is successful when a relationship of trust between the nurse case manager and patient can develop over time. Healthcare policymakers and primary care providers should consider the benefits of TCM and promote this mode of delivery as a complement to in-person care for patients with complex care needs.

show abstract

How COVID-19 Accelerated Shifts in Case Management Practice

Cited by 3 publications

References 7 publications

The determinants of patient care manager role and the implementation of COVID-19 clinical pathway: a cross-sectional study

The determinants of patient care manager role and the implementation of COVID-19 clinical pathway: a cross-sectional study

Addressing the Mental Health Crisis: The COVID-19 Pandemic's Escalating Impact on Behavioral Health

Stakeholders’ perceptions of a nurse-led telehealth case management intervention in primary care for patients with complex care needs: a qualitative descriptive study

Contact Info

Product

Resources

About