How cynicism and exhaustion influence the turnover intention of medical social workers: moderation effect of social work educational background and organizational type

Zhang, Huan; Xie, Qiong; Zou, Jiachen

doi:10.1080/00981389.2022.2134273

Cited by 4 publications

(1 citation statement)

References 41 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In order to safeguard their resources, employees may diminish their public service motivation as a means of risk avoidance (Halbesleben & Bowler, 2007). Numerous studies have underscored the detrimental impact of emotional exhaustion on public service motivation (Zhang & Bao, 2020;Zhu et al, 2020). In the aftermath of public health emergencies, female public servants are often assigned to undertake high-risk epidemic prevention duties, which puts them at greater risk of depleting their emotional resources and experiencing emotional exhaustion.…”

Section: Indirect Effect Through the Mediating Role Of Emotionsmentioning

confidence: 99%

Investigating the influence of risk perception on females’ public service motivation during public health emergencies

Liu,

Zhang,

Tong

et al. 2024

Chinese Public Administration Review

View full text Add to dashboard Cite

Since the inception of Public Service Motivation (PSM) by Perry and Wise, substantial research has been conducted in this domain. However, there is a dearth of scholarly investigation into the impact of changing public service environments, specifically the perception of workplace risk, on public service motivation. Recent public health crises, such as the COVID-19 pandemic, have necessitated significant changes in frontline public employees’ work environments. As they frequently engage in epidemic prevention and control activities, which entail direct exposure to the virus, their motivation may fluctuate based on their perceived risks. Female employees, in particular, facing the dual pressures of work and family responsibilities, are more prone to being affected. Drawing upon the human behavioral motivation and Stress-Strain-Outcome framework, this study examines the influence mechanism of risk perception on public service motivation among 214 female employees who participated in epidemic control during the 2022 lockdown period in Shanghai. As the findings indicate, risk perception detrimentally affects their public service motivation both directly and indirectly through emotional exhaustion or anxiety-emotional exhaustion dual mediation, whereas anxiety does not mediate such a relationship. The study’s theoretical significance lies in its potential to broaden the scope of antecedent research on public service motivation and address the research gap about the mechanisms through which risk perception influences public service motivation during public health emergencies. Practically, these insights may assist public organizations in mitigating the adverse effects of risk perception, thereby enhancing their employees’ well-being and service effectiveness.

show abstract

Section: Indirect Effect Through the Mediating Role Of Emotionsmentioning

confidence: 99%