How different types of users develop trust in technology: A qualitative analysis of the antecedents of active and passive user trust in a shared technology

Xu, Jie; Kim, Le; Deitermann, Annika; Montague, Enid

doi:10.1016/j.apergo.2014.04.012

Cited by 58 publications

(43 citation statements)

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“…On the other hand, from the view of an user and a software system interaction, trust is positively affected by the ease of navigation in the environment [25] [26] and the good use of elements of visual design [18]. The trust model discussed in [27], states that when an interface is consistent in terms of visual appearance, interaction elements (buttons, menus, etc.…”

Section: Trustmentioning

confidence: 96%

Proposal to evaluate the satisfaction of use in Virtual Learning Environments

Aguirre

Ángela

Collázos

et al. 2014

Proceedings of the XV International Conference on Human Computer Interaction

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Every time there is an increased interest in measuring and evaluating the user experience more objectively and accurately with respect to the real needs of users. However, the evolution of technology has meant various challenges and have achieved a closer understanding of the implicit elements in the user and an interactive system interaction. In the case of virtual learning environments, the challenge is greater as there are contextual specific aspects that traditional methods cannot provide in an adequate way to assess the satisfaction of use in such environments. This proposal intended to include crucial elements that characterize learning software systems and to show how to evaluate these systems from an emotional approach. KeywordsSatisfaction of use, virtual learning environments, user experience, instructional design.

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Section: Trustmentioning

confidence: 96%

Proposal to evaluate the satisfaction of use in Virtual Learning Environments

Aguirre

Ángela

Collázos

et al. 2014

Proceedings of the XV International Conference on Human Computer Interaction

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“…6,34 Conversely, distrust reduced the opportunity to use the system fully and hence decreased work productivity. 34 It was difficult to demonstrate a direct link between trust and the credibility of the information provided and how the information was used in daily clinical routines. 35 This could be due to the fact that, however good the Wound CDSS is, it cannot mimic the human mind in decision making.…”

Section: Theme 2: Beliefs In the Wound Clinical Decision Support Systemmentioning

confidence: 97%

Nurses’ Clinical Decision Making on Adopting a Wound Clinical Decision Support System

Khong

Hoi

Holroyd

et al. 2015

CIN: Computers, Informatics, Nursing

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Healthcare information technology systems are considered the ideal tool to inculcate evidence-based nursing practices. The wound clinical decision support system was built locally to support nurses to manage pressure ulcer wounds in their daily practice. However, its adoption rate is not optimal. The study's objective was to discover the concepts that informed the RNs' decisions to adopt the wound clinical decision support system as an evidence-based technology in their nursing practice. This was an exploratory, descriptive, and qualitative design using face-to-face interviews, individual interviews, and active participatory observation. A purposive, theoretical sample of 14 RNs was recruited from one of the largest public tertiary hospitals in Singapore after obtaining ethics approval. After consenting, the nurses were interviewed and observed separately. Recruitment stopped when data saturation was reached. All transcribed interview data underwent a concurrent thematic analysis, whereas observational data were content analyzed independently and subsequently triangulated with the interview data. Eight emerging themes were identified, namely, use of the wound clinical decision support system, beliefs in the wound clinical decision support system, influences of the workplace culture, extent of the benefits, professional control over nursing practices, use of knowledge, gut feelings, and emotions (fear, doubt, and frustration). These themes represented the nurses' mental outlook as they made decisions on adopting the wound clinical decision support system in light of the complexities of their roles and workloads. This research has provided insight on the nurses' thoughts regarding their decision to interact with the computer environment in a Singapore context. It captured the nurses' complex thoughts when deciding whether to adopt or reject information technology as they practice in a clinical setting.

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“…Trust can also serve a moderating role in group performance. Additionally, trust plays an integrative role in several contexts such as cross‐cultural relationships (e.g., Chua, Morris, & Mor, ), leadership (e.g., Kacmar, Bachrach, Harris, & Noble, ), and technology users (e.g., Xu, Le, Deitermann, & Montague, ).…”

Section: Trust In Innovationmentioning

confidence: 99%