How do Australian patients rate their general practitioner? A descriptive study using the General Practice Assessment Questionnaire

Potiriadis, Maria; Chondros, Patty; Gilchrist, Gail; Hegarty, Kelsey; Blashki, Grant; Gunn, Jane

doi:10.5694/j.1326-5377.2008.tb01986.x

Cited by 50 publications

(41 citation statements)

References 19 publications

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“…As reported elsewhere,16 we found that patient satisfaction increased with the amount of time spent with their GP. While relieving the time pressures that many Australian GPs experience19 may not be a viable option, the recent recommendation made by Arthritis Australia in support of specialist OA practice nurses warrants further exploration,20 as they are the health care professionals most likely to provide self-management support for patients with chronic disease 21…”

Section: Discussionsupporting

confidence: 88%

See 1 more Smart Citation

Australians with osteoarthritis: satisfaction with health care providers and the perceived helpfulness of treatments and information sources

Basedow¹,

Hibbert²,

Hooper³

et al. 2016

JMDH

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ObjectiveThe aim of this study was to evaluate the satisfaction of Australian patients who suffer from osteoarthritis (OA) with their health care providers and the perceived helpfulness of treatments and information sources.MethodsA self-administered questionnaire was conducted with a sample of 560 Australian patients who suffer from OA with questions about satisfaction with health care providers and the helpfulness of different treatment options and information sources. Logistic regression models were used to assess potential predictors of satisfaction. Thematic analysis was undertaken for attitudinal factors associated with satisfaction.ResultsA total of 435 participants returned questionnaires (response rate 78%). Most respondents were highly satisfied with the care provided by their general practitioner (GP) (84%), communication with their GP (88%), time spent with their GP (84%), and their ability to talk freely with their GP about their medical problem (93%), but less satisfied with their ability to talk freely about associated emotional problems (77%). Satisfaction with pharmacists (80%), rheumatologists (76%), and orthopedic surgeons (72%) was high. Joint replacement surgery (91%), prescription anti-inflammatory medications (66%), aids and assistive devices (65%), intra-articular injections (63%), and prescription painkiller medications (62%) were perceived as effective treatments. Less highly rated treatments were exercise (48%), physiotherapy (43%), and complementary medicines (29%). A majority of patients were satisfied with the information to manage their OA (65%). From the multivariable logistic regression analysis, four GP satisfaction factors were found to be predictors of overall satisfaction with GP care: the amount of time that the GP spends with the patient (P=0.005), the information the GP provides about what to expect (P<0.001), the communication between patient and GP (P=0.001), and the information that the GP provides about medications (P=0.042).ConclusionThe study showed that although patients with OA were generally satisfied with their health care providers, there was notable variation in the perceived helpfulness of therapeutic options. The importance to patients of having access to good quality information about their condition was emphasized.

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Section: Discussionsupporting

confidence: 88%

“…Despite this, little has been known about satisfaction with GP care for OA in Australia, as most studies have focused on satisfaction with primary care in general 16–18. The mostly high patient satisfaction ratings reported in our study are consistent with more general research concerning primary care.…”

Section: Discussionsupporting

confidence: 87%

Australians with osteoarthritis: satisfaction with health care providers and the perceived helpfulness of treatments and information sources

Basedow¹,

Hibbert²,

Hooper³

et al. 2016

JMDH

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“…However, our data showed 89% of patients were able to complete a comprehensive health risk survey in less than 15 minutes, and 99% were able to do so prior to their consultation [28]. Given that the majority of general practice patients wait on average 11-30 minutes before an appointment [32], the completion of electronic assessments prior to consultation is highly feasible. Our data indicate that this approach does not disrupt the clinic, increase patient waiting times, or increase staff burden [28].…”

Section: Improving the Comprehensiveness And Accuracy Of Clinical Infmentioning

confidence: 99%

The Role of eHealth in Optimizing Preventive Care in the Primary Care Setting

Carey

Noble²,

Mansfield³

et al. 2015

J Med Internet Res

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Modifiable health risk behaviors such as smoking, overweight and obesity, risky alcohol consumption, physical inactivity, and poor nutrition contribute to a substantial proportion of the world’s morbidity and mortality burden. General practitioners (GPs) play a key role in identifying and managing modifiable health risk behaviors. However, these are often underdetected and undermanaged in the primary care setting. We describe the potential of eHealth to help patients and GPs to overcome some of the barriers to managing health risk behaviors. In particular, we discuss (1) the role of eHealth in facilitating routine collection of patient-reported data on lifestyle risk factors, and (2) the role of eHealth in improving clinical management of identified risk factors through provision of tailored feedback, point-of-care reminders, tailored educational materials, and referral to online self-management programs. Strategies to harness the capacity of the eHealth medium, including the use of dynamic features and tailoring to help end users engage with, understand, and apply information need to be considered and maximized. Finally, the potential challenges in implementing eHealth solutions in the primary care setting are discussed. In conclusion, there is significant potential for innovative eHealth solutions to make a contribution to improving preventive care in the primary care setting. However, attention to issues such as data security and designing eHealth interfaces that maximize engagement from end users will be important to moving this field forward.

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“…For an individually randomised trial, a total of 50 young people were required in both study arms to detect an absolute difference of 20% in mean scores on the YFHS-WHO + questionnaire between the study arms (standard deviation = 25%, alpha = 5%, power = 80%, 2-sided test). To allow for clustering by municipality, the sample size for the individually randomised trial was inflated by a factor of 4.6 (design effect), assuming that the intra-cluster correlation (ICC) was 0.163 for 10 clusters, based on a study using a similar tool (Potiriadis et al 2008). Hence, based on the assumptions we would require 23 individuals per municipality (that is a total of 230 young people).…”

Section: Methodsmentioning

confidence: 99%

Development of youth friendly family medicine services in Bosnia and Herzegovina: protocol for a cluster randomized controlled trial

et al. 2014

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BackgroundYoung people face many barriers in accessing health services that are responsive to their needs. The World Health Organization has led a call to develop services that address these barriers, i.e. youth-friendly health services. Addressing the needs of young people is one of the priorities of Foundation fami, an organisation working in collaboration with the Swiss Federal Department of Development and Cooperation and Geneva University Hospitals to develop quality family medicine services in Bosnia and Herzegovina. This paper describes the design of a trial to assess the effectiveness of a multifaceted intervention involving family medicine teams (primary care doctors and nurses) to improve the youth-friendliness of family medicine services in Bosnia and Herzegovina.Methods/DesignThis is a stratified cluster randomised trial with a repeated cross-sectional design involving 59 health services in 10 municipalities of the canton of Zenica in Bosnia and Herzegovina. Municipalities were the unit of randomisation: five municipalities were randomised to the intervention arm and five to a wait-list control arm. Family medicine teams in the intervention arm were invited to participate in an interactive training program about youth-friendly service principles and change processes within their service. The primary outcome was the youth-friendliness of the primary care service measured using the YFHS-WHO + questionnaire, a validated tool which young people aged 15 to 24 years complete following a family medicine consultation.A total of 600 young people aged 15 to 24 years were invited to participate and complete the YFHS-WHO + questionnaire: 300 (30 per municipality) at baseline, and 300 at follow-up, three to five months after the training program.DiscussionThe results of this trial should provide much awaited evidence about the development of youth-friendly primary care services and inform their further development both in Bosnia and Herzegovina and worldwide.Trial registrationAustralian New Zealand Clinical Trials Registry_ ACTRN12610000142033

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How do Australian patients rate their general practitioner? A descriptive study using the General Practice Assessment Questionnaire

Cited by 50 publications

References 19 publications

Australians with osteoarthritis: satisfaction with health care providers and the perceived helpfulness of treatments and information sources

Australians with osteoarthritis: satisfaction with health care providers and the perceived helpfulness of treatments and information sources

The Role of eHealth in Optimizing Preventive Care in the Primary Care Setting

Development of youth friendly family medicine services in Bosnia and Herzegovina: protocol for a cluster randomized controlled trial

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