How do senior managers influence experience innovation? Insights from a hospitality marketplace

Sipe, Lori J.

doi:10.1016/j.ijhm.2016.01.009

Cited by 34 publications

(32 citation statements)

References 42 publications

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“…Hence, more extensive distinctions and definitions are required. Tourism innovation follows research developments by Hjalager [53][54][55][56][57], Ottenbacher and Gnoth [58], Mei, Arcodia, and Ruhanen [59], and Sipe [60] and is now commonly divided into five categories: product or service, process, managerial or organizational, marketing, and institutional.…”

Section: Categories Of Bandb Innovation Activitiesmentioning

confidence: 99%

Exploring Driving Forces of Innovation in the MSEs: The Case of the Sustainable B&B Tourism Industry

Liu

Cheng

2018

Sustainability

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The purpose of this study is to explore the driving forces of innovation in micro and small enterprises (MSEs) in the tourism industry and to understand how these drivers help allocate and utilize resources, thereby increasing innovations' success and sustainable development. This study focused on Taiwan's bed and breakfast (B&B) industry. In-depth interviews were conducted with the owners of 20 B&Bs that displayed innovation activities and were selected following a strict evaluation procedure. A content analysis was then performed to obtain the seven driving forces of innovation: B&B owners' lifestyles, customers, market information, external knowledge, business expansion needs, policy, and familiar partners. The results show that the B&B owners' lifestyles and customers are key drivers of innovation. On the other hand, employees, family and friends are less frequently mentioned. Our results can serve as a reference for innovation in both the B&B industry and MSEs.

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Section: Categories Of Bandb Innovation Activitiesmentioning

confidence: 99%

Exploring Driving Forces of Innovation in the MSEs: The Case of the Sustainable B&B Tourism Industry

Liu

Cheng

2018

Sustainability

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“…Designing and delivering a memorable experience is considered a messy process that begins with a deep understanding of what makes it memorable and valuable [3]. The frequency of emotions presented in Figure 2 may offer some guidance in this regard.…”

Section: Discussionmentioning

confidence: 99%

“…The vast quantity of variables makes it almost impossible to tightly manage the guest experience similar to the way services are standardized. As employees are an integral part of the economic offering, developing a shared understanding of the unique, co-created, and memorable guest experience becomes critical [3].…”

Section: Introductionmentioning

confidence: 99%

Emotional Value in Memorable Guest Experiences: Insights from Dining, Lodging, Events and Attractions

Sipe¹

2018

J Tourism Hospit

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“…Experiential innovativeness is defined as the behaviors to create a customized and personalized experience for customers [38]. First, experiential innovativeness includes a creative or fantasy environment and circumstances in which consumers can engage [39,40]. Providing communal tables encourages a social interactive atmosphere.…”

Section: Proactive Behaviormentioning

confidence: 99%

The Resilience Capabilities of Yumcha Restaurants in Shaping the Sustainability of Yumcha Culture

Dai

Cui

2018

Sustainability

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This study investigates the sustainability of food heritage in the modern world. The city of Guangzhou in Guangdong province has quickly changed to become a large metropolis within 40 years after China’s opening policy. Using Guangzhou’s Yumcha heritage as the case, we propose that Yumcha restaurants’ resilience has enhanced Yumcha heritage sustainability, and their dynamic capabilities have had a positive influence on both Yumcha restaurants’ resilience and the sustainability of Yumcha heritage. The study focuses on (1) the influence of social–cultural changes on the sustainability of Yumcha culture, (2) the influence of restaurant dynamic capabilities on Yumcha heritage sustainability, (3) Yumcha restaurants’ resilience-mediating effect, and (4) the moderating effects of social-cultural changes. The findings contribute to our understanding from four aspects: (1) Social–cultural changes negatively impact on Yumcha heritage; (2) the dynamic capability of Yumcha restaurants has a direct positive impact on Yumcha heritage; (3) the dynamic capabilities of Yumcha restaurants and social–cultural changes enable Yumcha heritage to become more resilient and improve the sustainability of Yumcha heritage; and (4) social–cultural changes moderate the indirect effects of proactive behavior on Yumcha heritage sustainability via Yumcha restaurant resilience.

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How do senior managers influence experience innovation? Insights from a hospitality marketplace

Cited by 34 publications

References 42 publications

Exploring Driving Forces of Innovation in the MSEs: The Case of the Sustainable B&B Tourism Industry

Exploring Driving Forces of Innovation in the MSEs: The Case of the Sustainable B&B Tourism Industry

Emotional Value in Memorable Guest Experiences: Insights from Dining, Lodging, Events and Attractions

The Resilience Capabilities of Yumcha Restaurants in Shaping the Sustainability of Yumcha Culture

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