“…See Epperson & Zemel, 2008;Forrester, Ramsden, & Reason, 1997;Solomon, 1997;Ulvik & Salvesen, 2007;Yakel, 1997), conversation analysts have considered how speakers' talk performs a number of actions of potential interest to LIS scholars. These include "troubles telling" (Jefferson & Lee, 1992), raising new topics (Button & Casey, 1984), informing (Heritage, 1984;Schiffrin 1999), news giving (Maynard, 2003), advice giving (Heritage & Sefi, 1992;Pilnick, 2001), agreeing or disagreeing with prior talk (Kuo, 1994), claiming and challenging authority (Garcia & Parmer, 1999), managing discrepant perspectives (Lehtinen & Kääriäinen, 2005), counselling Silverman, 1997;He, 1995), negotiating (Karhila, Kettunen, Poskiparta, & Liimatainen, 2003), disclosing and responding to fears (Beach, Easter, Good, & Pigeron, 2005), presenting and discussing problems (Gill & Maynard, 2006;Robinson, 2006;Shaw & Kitzinger, 2007), repairing miscommunications (Ridley, Radford, & Mahon, 2002), making indirect requests (Gill, Halkowski, & Roberts, 2001;Weijts, Widdershoven, Kok, & Tomlow, 1993), discussing difficult or sensitive issues (Epperson & Zemel, 2008;Kinnell, 2001;Parry, 2004;Pilnick & Coleman, 2006), accounting for behavior (Fisher & Groce, 1990), making assessments (McHoul & Rapley, 2002;Jones, 2001), instructing (Epperson & Zemel, 2008), expla...…”