“…This works well for identifying broad PIM practices and challenges that users remember, like transferring files between computers (Capra, 2009). It is limited, however, as it cannot capture data about activities or aspects of behavior of which users may not be cognizant, like the number of empty folders they keep, and participants" perceptions of their own PIM behavior can be inaccurate (Bergman, Gradovitch, Bar-Ilan, & Beyth-Marom, 2013) The second approach, observing participant behavior, entails recording participant behavior, for example using video to capture the behavior exhibited during typical work tasks (Bruce, Jones, & Dumais, 2004), guided tours of the participants" desktops (Barreau, 1995), or structured experiment tasks (Bergman, Whittaker, Sanderson, Nachmias, & Ramamoorthy, 2012;Benn et al, 2015). This allows for exploring particular aspects of user behavior in depth, like organizing downloaded files (Jones, Bruce, & Dumais, 2001) and retrieving shared files (Bergman et al, 2014).…”