How do you really feel? Effect of leaders' perceived emotional sincerity on followers' trust

Caza, Arran; Zhang, Gang; Wang, Lu; Bai, Yuntao

doi:10.1016/j.leaqua.2015.05.008

Cited by 51 publications

(39 citation statements)

References 88 publications

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“…Similarly, leaders must be cognizant that they will lose their influence and credibility with their constituents when they lie or are deceptive (dishonest); offer opinions and suggestions that are outside of their areas of competence; indicate verbally or nonverbally that they are bored, jaded, worn‐down, or beaten‐up by workplace demands; or appear to have lost faith in the vision or the pathway going forward. In any of these ways, the example set by the leader permeates the culture of the work team and can either enhance or hinder their actions and performance (Afsar, Badir, Saeed, & Hafeez, : Berson & Linton, ; Caza, Zhang, Wang, & Bai, ; Kouzes & Posner, , Zhu, May, & Avolio, ).…”

Section: Discussionmentioning

confidence: 99%

The Influence of Demographic Factors on What People Want from their Leaders

Posner¹

2018

J of Leadership Studies

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In building a relationship with their constituents, leaders need to be mindful of what characteristics those people are looking for in the individuals that they would willingly follow. The current study investigated four leadership characteristics, identified in the literature as essential from the perspective of constituents, to determine if various demographic factors might impact the importance attached to them. While statistically significant differences were found on the basis of gender, age, ethnicity, education, industry, and position, the effect sizes were smaller, concluding that the leadership characteristics of honesty, competence, inspiring, and forward looking have a fairly universal appeal to constituents. Overall, the results support the prominence of these leadership characteristics. Leaders can strengthen their relationship with constituents by paying greater attention to demonstrating how these characteristics apply to them through their behaviors and actions.

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Section: Discussionmentioning

confidence: 99%

The Influence of Demographic Factors on What People Want from their Leaders

Posner¹

2018

J of Leadership Studies

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“…Clark and Payne (2006) identify a strong relationship between perceptions of ability, integrity, fairness and openness to the other, on the part of the follower, as determining factors for the construction of relationships of trust in the leader. Caza (2015) confirms that trust in the leader increases as the subordinate realizes the leader's emotional honesty. Although these studies confirm some variables as antecedents of trust in the leader, we observe that these vary and need to be understood in their specific context.…”

Section: Trust Relations Leader-followersmentioning

confidence: 62%

Uma análise dos antecedentes da confiança no líder numa unidade policial de operações especiais

2018

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This article aims to widen the understanding of informal coordination elements in the management of teams working in complex and unpredictable scenarios. It presents the results of a study carried out in a special operations police unit, the Batalhão de Operações Policiais Especiais do Rio de Janeiro (Bope/RJ), using quantitative methods. The study analyzed the relationship between the antecedents of trust and power distance and personal and professional trust in the leader. The results confirm a direct and negative relationship between power distance and professional trust in the leader, and a direct and positive relationship with some antecedents of trust. The greater the perceptions of internal communication quality, and sharing and delegation of authority in the decision process, the greater the trust in the leader. Keywords: antecedents of trust; trust; leadership; special police units; team management. Uma análise dos antecedentes da confiança no líder numa unidade policial de operações especiaisEste artigo se propõe a aprofundar a compreensão dos elementos de coordenação informal na gestão de equipes que atuam em cenários complexos e imprevisíveis. Apresentamos os resultados de um estudo realizado numa unidade de operações especiais de polícia, o Batalhão de Operações Policiais Especiais do Rio de Janeiro (Bope/RJ), utilizando métodos quantitativos. Analisamos a relação entre os antecedentes da confiança e a dimensão distância de poder e a confiança pessoal e profissional no líder. Os resultados confirmam uma relação direta e negativa entre distância de poder e confiança profissional no líder, e uma relação direta e positiva com alguns antecedentes da confiança. Quanto maior a percepção da qualidade da comunicação interna e o compartilhamento e delegação de autoridade nos processos decisórios, maior é a confiança pessoal no líder. Palavras-chave: antecedentes da confiança; confiança; liderança; unidades policiais especiais; gestão de equipes. Un análisis de los antecedentes de confianza en el líder en una unidad policial de operaciones especialesEste artículo se propone profundizar en la comprensión de los elementos de coordinación informal en la gestión de equipos que actúan en escenarios complejos e imprevisibles. Presentamos los resultados de un estudio realizado en una unidad de operaciones especiales de policía, el Batalhão de Operações Policiais Especiais do Rio de Janeiro (Bope/RJ), utilizando métodos cuantitativos. Analizamos la relación entre los antecedentes de la confianza y la dimensión distancia de poder y la confianza personal y profesional en el líder. Los resultados confirman una relación directa y negativa entre distancia de poder y confianza profesional en el líder, y una relación directa y positiva con algunos antecedentes de la confianza. Cuanto mayor es la percepción de la calidad de la comunicación interna y el compartir y delegación de autoridad en los procesos decisorios, mayor es la confianza personal en el líder.

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“…The examinations of the inferences that followers make from observing the emotions of their leaders are rare, and none have been found that directly observe the upper lip. However, recently Caza, Zhang, Wang, and Bai, [ 86 ] identified that followers make judgments about leaders’ trustworthiness and emotional sincerity from the observation of their emotions. In terms of trustworthiness, followers may be attempting to determine the level of ability and competence of their leader [ 87 ] through the observation of emotions [ 88 ].…”

Section: Discussionmentioning

confidence: 99%

Does the implicit models of leadership influence the scanning of other-race faces in adults?

Densten

Borrowman

2017

PLoS ONE

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The current study aims to identify the relationships between implicit leadership theoretical (ILT) prototypes / anti-prototype and five facial features (i.e., nasion, upper nose, lower nose, and upper lip) of a leader from a different race than respondents. A sample of 81 Asian respondents viewed a 30-second video of a Caucasian female who in a non-engaging manner talked about her career achievements. As participants watch the video, their eye movements were recorded via an eye tracking devise. While previous research has identified that ILT influences perceptional and attitudinal ratings of leaders, the current study extends these findings by confirming the impact of ILT on the gaze patterns of other race participants, who appear to adopt system one type thinking. This study advances our understanding in how cognitive categories or schemas influence the physicality of individuals (i.e., eye gaze or movements). Finally, this study confirms that individual ILT factors have a relationship with the eye movements of participants and suggests future research directions.

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How do you really feel? Effect of leaders' perceived emotional sincerity on followers' trust

Cited by 51 publications

References 88 publications

The Influence of Demographic Factors on What People Want from their Leaders

The Influence of Demographic Factors on What People Want from their Leaders

Uma análise dos antecedentes da confiança no líder numa unidade policial de operações especiais

Does the implicit models of leadership influence the scanning of other-race faces in adults?

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