How Does Communication Influence the Perceived Performance of Maintenance Services in Multi-Storey Public Housing?

Yusof, Nor’Aini; Abdullah, Shardy; Najib, Nurul ’Ulyani Mohd

doi:10.3846/1648715x.2014.971918

Cited by 3 publications

(3 citation statements)

References 53 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Regular performance assessment and monitoring is necessary to ensure adequate housing (Ouwehand & van Daalen, 2002;Newton & Tunstall, 2012;Aziabah, 2018). Going forward, tenants should be involved in performance assessment and in management to emphasise the collective responsibility of stakeholders to achieve adequate maintenance (Lee et al, 1998;Yusof et al, 2014).…”

Section: Discussionmentioning

confidence: 99%

Performance Assessment of Local Authorities in Managing Public Housing in Ghana

Aziabah

2018

JARER

View full text Add to dashboard Cite

The level of maintenance and the condition of public housing has been a significant concern for tenants and housing researchers alike. The state of public housing is often a reflection of its local authority managers and the policy that surrounds it. This paper assesses the performance of local authorities in the management of public housing in Ghana. Data was collected through interviews with local authority housing officers and tenants as well as a small sample survey of tenants. The performance of the authorities mentioned above was measured by three factors; adequacy (house types and quantity), decency (maintenance and satisfaction with maintenance), and affordability (rent levels). The paper concludes that the current state of Ghanaian public housing, when measured against its mandate to provide adequate, decent and affordable housing to beneficiary government workers is substandard due to underperforming local authorities (LAs). The paper suggests that rent policy should be reviewed to empower LAs to self-determine and collect rent. Rents in the public housing sector should be reviewed to realistic levels so that they may generate funds for maintenance. Housing policy should institute internal and external mechanisms to monitor the performance of LAs in the management of public housing.

show abstract

Section: Discussionmentioning

confidence: 99%

Performance Assessment of Local Authorities in Managing Public Housing in Ghana

Aziabah

2018

JARER

View full text Add to dashboard Cite

show abstract

“…Meanwhile, the functional performance of a building comprises elements that deal with the fit between the building and the activities of the building user (Abdul-Rahman et al, 2014). When measuring maintenance service, the effectiveness, efficiency or productivity of operations and planning in a certain period with the performance of the managerial and technical actions are paramount (Ali et al, 2010;Yusof et al, 2014). Performance measurements should be initiated to understand the progress and improvement of maintenance practice (Myeda et al, 2011).…”

Section: Performance Measurement Of Building Maintenancementioning

confidence: 99%

User Satisfaction on Facilities and Maintenance Services of Stratified Residential Buildings in Malaysia

Che-Ghani,

Myeda,

Ali

2023

JSCP

View full text Add to dashboard Cite

This paper aims to investigate the performance of facilities and maintenance services provided in the four cases around Klang Valley for medium-cost stratified residential buildings. The quantitative methodology was adopted via questionnaire surveys to 137 residents of the four residential case study buildings. The analyses are frequency of failure, performance indicator by Weighted Average Satisfaction index (WAS) for the attributes: waiting time request and response from staff, professionalism and expertise of staff, worthiness of paid maintenance fee and relative performance index (RPIa) for the overall satisfaction for each facility as well as correlation test. Residents of the case studies were satisfied as the attributes of the performance recorded the WAS score of 40-79. The value of RPIa is closer to 1.00, indicating that almost all the facilities contribute to the good performance of the buildings and indirectly enhance the residents’ well-being. There is also a strong relationship between each attribute as the value of correlation is above 0.5 except for certain attributes in Case B. The present study suggests that maintenance services and facilities of residential buildings particularly should be in good condition and under proper care to enhance the performance of the buildings and the residents’ well-being. The study also noted that end user behaviour together with well-planned and functional management also contributes to the performance of the buildings.

show abstract

“…It is also important to ensure that the scheme gains support from relevant staff and balances different views of the parties involved (Kutucuoglu et al 2001;Myeda et al 2011). Close communication among various stakeholders is crucial for enhancing the overall facilities performance (Yusof et al 2014).…”

Section: Requirements For a Useful Performance Evaluation Schemementioning

confidence: 99%

Developing a performance evaluation scheme for engineering facilities in commercial buildings: state-of-the-art review

Lai

Man

2017

International Journal of Strategic Property Management

View full text Add to dashboard Cite

Various post-occupancy evaluation schemes have been introduced for assessing building performance but one tailored for large-scale commercial buildings remains to be seen. Intended to develop a scheme for evaluating the performance of engineering facilities in existing commercial buildings, a multi-stage study was carried out in a dense-built metropolis-Hong Kong. Reported here is the part of work based on an extensive literature review. Considering the characteristics of relevant evaluation schemes, the requirements for useful performance evaluation and the criteria for selecting key performance indicators (KPIs), an integrated process-hierarchy model was formed for identifying applicable indicators for the intended scheme. A total of 71 indicators, classified into five categories: (i) physical, (ii) financial, (iii) task and equipment related, (iv) environmental, and (v) health, safety and legal, were identified. Their representations and their empirical applications, which are helpful for the strategic management of existing buildings, are also described.

show abstract

How Does Communication Influence the Perceived Performance of Maintenance Services in Multi-Storey Public Housing?

Cited by 3 publications

References 53 publications

Performance Assessment of Local Authorities in Managing Public Housing in Ghana

Performance Assessment of Local Authorities in Managing Public Housing in Ghana

User Satisfaction on Facilities and Maintenance Services of Stratified Residential Buildings in Malaysia

Developing a performance evaluation scheme for engineering facilities in commercial buildings: state-of-the-art review

Contact Info

Product

Resources

About