How does ‘crowding’ affect visitor satisfaction at the Horton Plains National Park in Sri Lanka?

Rathnayake, Rathnayake Mudiyanselage Wasantha

doi:10.1016/j.tmp.2015.07.018

Cited by 46 publications

(29 citation statements)

References 35 publications

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“…However, to the best of our knowledge, in none of these studies site atmospherics and perceived crowding as well as their impacts on visitors' overall satisfaction have been investigated simultaneously. In addition, in most studies, research settings were the specific touristic areas or destinations rather than cultural heritage sites (e.g., Fakharyan et al, 2014;Rathnayake, 2015). In this context, this study and its findings have the potential of contributing to the existing literature by the clarification of the relationships among these variables with data obtained from a survey conducted in a UNESCO World Heritage site in Turkey.…”

Section: Discussionmentioning

confidence: 95%

The Impacts of Perceived Crowding, and Atmospherics on Visitor Satisfaction at Cultural Heritage Sites: A Comparison of Turkish and British Visitors to Topkapi Palace, Istanbul

Kılıçarslan

Caber

2018

JoTS

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Cultural heritage sites impress the visitors by their ‘worth-to-see’ architectural characteristics and historical or cultural importance. Visitor experiences at cultural areas are also influenced by site atmospherics, and crowd, that form visitors’ overall satisfaction with the site. This study aims to examine the relationships amongst visitors’ crowding, and atmospherics perceptions, and overall satisfactions in a cultural tourism area. With this purpose, a survey was conducted at one of the most popular heritage sites of Turkey; Topkapi Palace, Istanbul. Data collected from 261 Turkish and 236 British visitors, who have seen the interior and exterior parts of the Palace. By factor analysis, atmospherics is found to have two dimensions, namely; service and spatial. Analyses results exhibit that both atmospherics dimensions positively affect visitor satisfaction, although perceived crowding has a negative impact or both nationalities. Findings of this study indicate that cultural heritage sites are the areas where domestic and foreign visitors may have similar kinds of perceptions and evaluations.

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Section: Discussionmentioning

confidence: 95%

The Impacts of Perceived Crowding, and Atmospherics on Visitor Satisfaction at Cultural Heritage Sites: A Comparison of Turkish and British Visitors to Topkapi Palace, Istanbul

Kılıçarslan

Caber

2018

JoTS

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“…In contrast, the impact of transportation on the satisfaction of tourists' basic needs is more profound. Therefore, increasing the traffic management and improving the transportation facilities in the scenic spot, reducing the noise caused by the congestion in the scenic spot, reducing environmental damage and other problems that reduce the satisfaction of tourists can significantly improve the satisfaction of the basic level of tourists within the scenic spot [30].…”

Section: Resultsmentioning

confidence: 99%

Influential Factors of Tourists' Word of Mouth in Low-carbon Eco-tourism Scenic Spots-A Case Study of Xingwen Shihai

2018

2018 2nd International Conference on Education Technology and Social Science (ETSS 2018)

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With the rapid development of tourism, excessive carbon dioxide emissions and damaged environment, how to promote the low-carbon ecological development and economic development of scenic spots has become the highest priority at present. In order to explore the influential factors of tourists' word of mouth in low-carbon eco-tourism scenic spots, a questionnaire survey was conducted among 650 tourists in Xingwen Shihai scenic spot on word of mouth and the model was built. The data and models we used were validated and analyzed through SPSS22.0 and SmartPls3.0. It shows that the path coefficient of tourists' need satisfaction at basic level to the development level is 0.276, which positively affects tourists' satisfaction at development level; the path coefficient of tourists' need satisfaction at basic level to their low-carbon ecotourism experience is 0.151, which positively affects tourists' low-carbon ecotourism experience; the path coefficient of tourists' need satisfaction at development level to their low-carbon ecotourism experience is 0.618, which significantly and positively affects tourists' low-carbon ecotourism experience; the path coefficient of tourists' low-carbon eco-tourism experience on tourists' word of mouth is 0.907, which has a significant and positive effect on tourists' word of mouth.

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“…When experiences -compared to expectations -result in feelings of gratification (or displeasure), the tourist is satisfied (or dissatisfied) . CS is recognized as one of the key judgements that consumers make with regard to a tourism service (Rathnayake, 2015), playing a critical role in the success of firms and products (Campo and Yagüe, 2009;Campo-Martínez and Garau-Vadell, 2010;Chang, 2008;Lee et al, 2010;Nowak and Sahli, 2007). The analysis of CS in tourism began in the 1960s (Xia et al, 2009) and its measurement is based on a holistic perspective that includes cognitive and affective items (Hartman, 1973;Tutuncu and Kozak, 2007).…”

Section: The Theoretical Framework Of the Antecedents And Consequencementioning

confidence: 99%

The antecedents and consequences of customer satisfaction in tourism: a systematic literature review

2018

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Purpose -The aim of this paper is to provide empirical guidance on those antecedents and consequences of customer satisfaction (CS) that may be included in the tourism sector and based on a systematic literature review. Design/methodology/approach -Undertaken through a review of 495 papers that have been published in 41 journals since 1988 and up to 2016 (a 29-year period). A more detailed understanding and discussion is also provided, which has been based on the analysis of the 100 most-cited articles. Findings -The theoretical models and the empirical applications provided depend to some extent on the sector under analysis. Nevertheless, the most popular determinants and consequences are service quality and loyalty (recommendation and revisiting), respectively. CS antecedents have been studied more than CS consequences. Research limitations/implications -The analysis has been based solely on English language articles that appear in Scopus. As a result, the geographical areas and the tourist sectors are definitely biased by this selection, and the results cannot be easily transferred to other geographical areas or tourist sectors. Practical implications -The results obtained from the study have relevant empirical and practical implications for hospitality researchers and practitioners. Firstly, the selected papers may be used as a valid starting point to research CS with respect to antecedents and consequences. Hospitality managers can also benefit from a better understanding of this triplet in tourism. Originality/value -This study is the first attempt to provide a systematic literature review on the antecedents and consequences of CS in tourism. Thus, researchers in the field will be able to begin their work with a complete and comprehensive model that considers the main antecedents and consequences of CS in tourism.

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How does ‘crowding’ affect visitor satisfaction at the Horton Plains National Park in Sri Lanka?

Cited by 46 publications

References 35 publications

The Impacts of Perceived Crowding, and Atmospherics on Visitor Satisfaction at Cultural Heritage Sites: A Comparison of Turkish and British Visitors to Topkapi Palace, Istanbul

The Impacts of Perceived Crowding, and Atmospherics on Visitor Satisfaction at Cultural Heritage Sites: A Comparison of Turkish and British Visitors to Topkapi Palace, Istanbul

Influential Factors of Tourists' Word of Mouth in Low-carbon Eco-tourism Scenic Spots-A Case Study of Xingwen Shihai

The antecedents and consequences of customer satisfaction in tourism: a systematic literature review

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