“…Second, external change agents may also provide organizations with knowledge and expertise important for change (Birkinshaw et al, ). In fact, as the literature on open innovation has shown, organizations cannot develop all necessary knowledge internally (Chesbrough, ; Hu, Wang, & Li, ; Laursen & Salter, ). Rather, to be able to compete in the market, organizations need to integrate external expertise, for example, on technologies (Karim & Mitchell, ; Teece, Pisano, & Shuen, ).…”