How does perceived risk affect passenger satisfaction and loyalty towards ride-sourcing services?

Nguyen-Phuoc, Duy Quy; Oviedo-Trespalacios, Óscar; Vo, Nguyen S.; Le, Phuong Thu; Nguyen, Tiep

doi:10.1016/j.trd.2021.102921

Cited by 36 publications

(17 citation statements)

References 83 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Some travel disbenefits such as unskilful and careless drivers, bad driver behaviour, disputes with drivers due to fares or the routes taken, taking different routes from the suggested routes of the applications, unexpected routes from the services, and extraordinary events, such as experiencing accidents and criminality, tend to be found daily by ride-sourcing users in developing countries or Indonesia. These factors were also found to shape the ride-sourcing use behaviour in previous studies [49,50]. Therefore, we tried to explore those variables further in this study.…”

Section: The Effects Of Multi-tasking and Travel Advantages Of Using Ride-sourcingmentioning

confidence: 86%

The Effects of On- and Before- Journey Advantages Using Ride-Sourcing in Indonesia

et al. 2021

View full text Add to dashboard Cite

This paper explores the effects of on-journey (i.e., waiting and travel time reliability, driver quality), before-journey (i.e., service coverage, application quality, fare, etc.), and multi-tasking advantages when using ride-sourcing, the perceived usefulness of ride-sourcing and, in turn, the frequency of usage. Assuming a structural form without any reciprocal effects, the modified Structural Equation Model is used. This study collected data from 497 ride-sourcing users in Bandung city in 2018. As expected, ride-sourcing users who appreciate the usefulness of ride-sourcing services correlate with a higher frequency of use. This study found that situational variables or variables related to travel and built environment conditions (e.g., on-journey advantages, built environment, and travel characteristics) play a role in keeping travellers using the services. This study confirms that multi-tasking is not a reason for ride-sourcing users to use the services more often. Moreover, those who previously used motorcycles and car-based ride-sourcing (CBRS) are more loyal travellers than car, public transport users, and motorcycle-based-ride-sourcing (MBRS) users, respectively.

show abstract

Section: The Effects Of Multi-tasking and Travel Advantages Of Using Ride-sourcingmentioning

confidence: 86%

The Effects of On- and Before- Journey Advantages Using Ride-Sourcing in Indonesia

et al. 2021

View full text Add to dashboard Cite

show abstract

“…The results are shown in Table 1 below. The study sorted dispatchers according to certain attributes, such as gender, age, education level, monthly income, and time engaged in delivery, and there is a precedent of using these attributes in [29][30][31]. The problems associated with electric tricycles under the current policy include 12 topics from A1-A12, which are confirmed in [8,18,[32][33][34][35].…”

Section: Data Collectionmentioning

confidence: 99%

Satisfaction of Logistics Dispatchers Who Use Electric Tricycles\linebreak for the Last Mile of Delivery: Perspective from Policy Intervention

Pan

et al. 2022

Sustainability

View full text Add to dashboard Cite

This paper investigates the satisfaction factors of logistics dispatchers who used electric tricycles for the last mile of delivery under policy intervention, and a questionnaire survey is conducted on the last-mile dispatchers in Nanjing. Based on four principal components extracted by exploratory factor analysis, the structural equation model (SEM) for the relationship between exogenous variables (sound policy, legality, and standardizing system) and endogenous variables (perceived convenience and satisfaction) is established to obtain the factors influencing the satisfaction of dispatchers. The results indicate that the correlation coefficients between the perceived convenience, sound policy, legality, standardizing system and the dispatchers’ satisfaction are 0.606, 0.448, 0.242 and −0.366, respectively. The correlations between perceived convenience, sound policy, legality and dispatchers’ satisfaction are significantly positive. The correlations between standardizing system and dispatchers’ satisfaction are negative. Finally, corresponding improvement policies are proposed based on the analysis of the model. The research results help improve the dispatcher’s satisfaction during the last-mile distribution process and provide support for standards by using electric tricycles and the formulation of new policies.

show abstract

“…Ride-hailing services are convenient as they eliminate the difficulty and unpredictability of finding a taxi. Ride-hailing services are also relatively more secure (i.e., passengers have access to the identity of the driver and the recommended route) and safer (i.e., reduce the need to use riskier transportation options such as motorcycles) in Vietnam ( Viegas, 2008 , Nguyen-Phuoc et al, 2021a ). It is expected that this industry could reach US$4 billion by 2025 and become one of Southeast Asia's fastest-growing ride-hailing markets ( Deshmukh, 2021 ).…”

Section: Introductionmentioning

confidence: 99%

Passengers' self-protective intentions while using ride-hailing services during the COVID-19 pandemic

Nguyen-Phuoc

Dinh

et al. 2023

Safety Science

Self Cite

View full text Add to dashboard Cite

How does perceived risk affect passenger satisfaction and loyalty towards ride-sourcing services?

Cited by 36 publications

References 83 publications

The Effects of On- and Before- Journey Advantages Using Ride-Sourcing in Indonesia

The Effects of On- and Before- Journey Advantages Using Ride-Sourcing in Indonesia

Satisfaction of Logistics Dispatchers Who Use Electric Tricycles\linebreak for the Last Mile of Delivery: Perspective from Policy Intervention

Passengers' self-protective intentions while using ride-hailing services during the COVID-19 pandemic

Contact Info

Product

Resources

About