“…Balanced scorecard is a way that evaluates factors that affect company performance consisting of perspectives (1) innovation and learning -companies continue to create and enhance company value (2) internal business -the company shows excellence (3) customer perspective -the company analyzes customer satisfaction (4) financial perspective -how companies view financial conditions (Crowther & Aras, 2008). Almost all industries must pay attention to their finances as in Wang's research (2016) where companies must pay attention to corporate social performance (CSP) on financial performance (H. Wang, Lu, Ye, Chau, & Zhang, 2016), the insurance industry in the UK that pays attention to reinsurance of financial performance (Shiu, 2019), the hospital industry that pays attention to corporate social responsibility (CSR) and the quality management of financial performance (Franco, Caroli, Cappa, & Del Chiappa, 2019), the tourism industry that pays attention to CSR towards financial performance (Theodoulidis, Diaz, Crotto, & Rancati, 2017), the energy industry in Brazil that pays attention to financial ratios and clusters to financial performance (Rodrigues & Rodrigues, 2018), the Brazilian textile industry which pays attention to environmental performance on financial (Lucato, Costa, & de Oliveira Neto, 2017), industry banks that pay attention to corporate social performance on financial (Esteban-Sanchez, de la Cuesta-Gonzalez, & Paredes-Gazquez, 2017), the transportation industry that pays attention to corporate political activity (CPA) to financial performance (Brown, 2016), and restaurants that pay attention to CSR to financial performance (Rhou, Singal, & Koh, 2016). Based on this, all industries always pay attention to financial performance associated with various factors that influence it.…”