How Does Stakeholders Pressure Affect Organization Performance and Employee Wellbeing? Study of Multiple Mediating Roles

Mehmood, Khawaja Khalid; Rasheed, Rabia; Jaan, Javeria

doi:10.26710/jbsee.v6i1.1026

Cited by 4 publications

(2 citation statements)

References 59 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Stakeholder theory posits that stakeholders demand social responsibility for all, employees included (Mehmood et al, 2020). From an RBV perspective, organisational culture is a valuable resource which needs to be nurtured through ensuring employees' needs are satisfied.…”

Section: Supply Chain Social Sustainability and Economic Performancementioning

confidence: 99%

See 1 more Smart Citation

Supply Chain Social Sustainability & Economic Performance: A New Zealand SME Perspective

Mead¹

View full text Add to dashboard Cite

Purpose: There is limited research within the field of supply chain social sustainability research, in particular, there is little knowledge regarding its effect on economic performance. This study addresses this gap by exploring the relationship between supply chain social sustainability and economic performance from a New Zealand small and medium sized enterprise perspective. Methodology: The researcher employed an electronic mail survey to quantitatively test hypotheses pertaining to supply chain social sustainability and economic performance within New Zealand small and medium sized enterprises. More specifically, the author hypothesised that social supply chain social sustainability dimensions (disclosure, labour rights, training and education, health and safety, organisational responsibility and employee wellbeing) are positively associated with economic performance, mediated by supplier performance, operational performance and customer performance and thus, improve supply chain performance. Subsequently, regression analysis was conducted to test hypotheses. Findings: The results of this study found that supply chain social sustainability does not positively affect economic performance within New Zealand small and medium sized enterprises. Furthermore, this study was unable to establish that economic performance mediates the relationship between supply chain social sustainability and supply chain performance. However, the results revealed that organisational performance has a positive and significant relationship with supply chain performance. Additionally, the researcher identified that customer performance mediates the relationship between supply chain social sustainability and economic performance. Implications: Theoretically, this study was able to validate resource based view, stakeholder theory and stakeholder resources based view. From a managerial perspective, this study gives insights into how managers may adopt supply chain social sustainability initiatives for competitive advantage. Additionally, policy makers may utilise this study to guide them in supporting small and medium sized enterprises in adopting supply chain social sustainability practices. Contributions: This study provides several contributions to the body of literature. Firstly, this study has provided a novel perspective through quantitatively testing the relationship between supply chain social sustainability and economic performance within New Zealand small and medium sized enterprises. Secondly, this study validates previously developed measures from Mani et al. (2018a) and Mani et al. (2020). Thirdly, this research considered the mediating effect of supplier operational and customer performance on economic performance, as well as the mediating effect of economic performance on supply chain performance. Finally, this study identifies organisation responsibility as a significant predictor of economic performance as well as reveals customer performance as a significant mediator.

show abstract

Section: Supply Chain Social Sustainability and Economic Performancementioning

confidence: 99%

“…Additionally, organisational culture has the power to influence firm supply chain social sustainability adoption and subsequent performance outcomes (Mehmood et al, 2020). Carter and Rogers (2008) propose that effectively managing employees can help a firm achieve economic sustainability.…”

Section: Supply Chain Social Sustainability and Economic Performancementioning

confidence: 99%

Supply Chain Social Sustainability & Economic Performance: A New Zealand SME Perspective

Mead¹

View full text Add to dashboard Cite

show abstract

Efficient customer relationship management systems for online retailing: The investigation of the influential factors

Latifi

Ebrahimi

Ranjbaran

et al. 2022

Journal of Management & Organization

View full text Add to dashboard Cite

In business processes, gaining customer satisfaction is vital for online retailing. In this way, it is necessary to identify the important factors for attracting and retaining customers in online retailing. Many factors are involved in efficient customer relationship management (CRM) systems. Their efficient implementation needs a deep focus on key customers, proper organization, knowledge management, technology, market, sales, ordering, support, and many other factors. Therefore, this paper examines the effective factors (including innovation management, market knowledge, competitive intelligence, entrepreneurship management, stakeholder management, project management, and business project management) on the efficiency of the CRM systems for online retailing. The data were collected from Digikala employees in Iran. Based on Morgan's table (Table A2 (Appendix)), 248 samples were randomly selected, and questionnaires were sent to employees, where 234 were fully answered. Research data and assumptions were evaluated using SPSS and PLS software. Research findings showed that innovation management (ß = .390, t = 6.426, p < .001), market knowledge (ß = .296, t = 4.864, p < .001), and competitive intelligence (ß = .115, t = 2.190, p < .005) directly impact the efficient CRM systems for online retailing. Stakeholder management (ß = .283, t = 9.713, p < .001), project management (ß = .229, t = 5.458, p < .001), and business project management (ß = .544, t = 11.351, p < .001) are also effective through the mediator variable of entrepreneurial management (ß = .143, t = 2.314, p < .005) on the efficient CRM systems for online retailing.

show abstract

Mediating role of green culture and green commitment in implementing employee ecological behaviour

Noor Faezah,

Yusliza,

Ramayah

et al. 2024

JMD

View full text Add to dashboard Cite

PurposeThe present work investigated the effect of corporate social responsibility and top management support on employee ecological behaviour (EEB) with the mediating role of green culture and green commitment. Social identity theory (SIT) was used to describe the association between green culture, green commitment and EEB. Further, a conceptual model that summarises the interaction between perceived corporate social responsibility, top management support, green commitment, green culture and the adoption of ecological behaviour was developed.Design/methodology/approachThe paper opted for a quantitative design using convenience sampling by collecting the data through a structured questionnaire gathered from 308 academics working in five Malaysian higher education institutions.FindingsCorporate social responsibility and top management support positively influence green culture and commitment. Moreover, green commitment positively influenced EEB and fully mediated the relationship between corporate social responsibility and EEB and between top management support and EEB.Research limitations/implicationsThe academic staff of universities was the target population of this research. Nevertheless, universities have a diverse population with complex activities that can affect the implementation of a sustainable workplace within the campus. Future research should also examine non-academic staff, including administrative, technical and operational staff, due to different employees' perceptions.Originality/valueAs far as the authors know, this is the first study to assign the mediator role to green culture in a relationship between top management support and EEB amongst academic staff in the Malaysian context. Future research should consider other intervening variables that influence adopting ecological behaviour.

show abstract

How Does Stakeholders Pressure Affect Organization Performance and Employee Wellbeing? Study of Multiple Mediating Roles

Cited by 4 publications

References 59 publications

Supply Chain Social Sustainability & Economic Performance: A New Zealand SME Perspective

Supply Chain Social Sustainability & Economic Performance: A New Zealand SME Perspective

Efficient customer relationship management systems for online retailing: The investigation of the influential factors

Mediating role of green culture and green commitment in implementing employee ecological behaviour

Contact Info

Product

Resources

About